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A leading company in Career Transition services is seeking a Quality Assurance Associate to provide support to service participants. This part-time remote role requires strong customer service skills and the ability to manage feedback in a fast-paced environment. Ideal candidates will have a background in customer service with proven problem-solving abilities and be proficient in Excel. The position offers competitive hourly pay and growth opportunities within the organization.
Quality Assurance Associate - North America
The primary responsibility of the Quality Control Associate is to provide service support to Career Transition service participantsand support service delivery quality assurance efforts.They will assess and qualify participant feedback, replyto feedback by contacting participants via phone, email, SMSand virtual meeting, and resolve their feedback following remediation guidelines and procedures.
The incumbent of this role should enjoy challenging customer service interactions, and thrive in fast-paced, volume-driven work environments.
This is a part-time, variable hourly position.
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All About You
What we offer
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolvinglandscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.
We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
www.lhh.com
LHH is an Equal Opportunity Employer/Veterans/Disabled.