Continuous Improvement Associate, ICN

Amazon; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in cloud computing is looking for a Continuous Improvement Associate in Maryland. In this role, you will enhance operational effectiveness through Kaizen projects and sustainability initiatives, collaborating across teams while leveraging diverse experiences to drive process improvements. Join a culture that values inclusion, mentorship, and career growth whilst supporting work-life balance.

Benefits

Mentorship programs

Flexible work options

Professional development resources

Inclusive team culture

Work-life balance support

Qualifications

• 1+ years of support experience with Windows, Mac, or Linux.
• Experience troubleshooting integrated computer systems.
• Familiarity with maintaining thermal printers and other devices.

Responsibilities

• Support Kaizen projects and proposed process enhancements.
• Assist with sustainability projects like waste reduction.
• Analyze performance metrics and generate tracking reports.

Skills

Troubleshooting

Customer Service

Process Improvement

Education

CompTIA A+ certification

Network+ certification

Cisco/CCNA certification

Linux (Redhat) certification

Microsoft hardware certification

AWS certification

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers, including servers, storage, networking, power, and cooling equipment, ensuring continual access to our customers. Our team works on challenging problems with thousands of variables impacting the supply chain, and we seek talented individuals to join us.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaborating across AWS, you'll help deliver high standards for safety and security while providing extensive capacity at low cost. We foster an inclusive culture that welcomes bold ideas and empowers ownership from inception to completion.

The Continuous Improvement Associate will support Kaizen projects and initiatives aimed at enhancing efficiency and operational effectiveness. Responsibilities include identifying inefficiencies, conducting research and benchmarking, proposing process improvements, assisting with sustainability projects like waste reduction, maintaining SOPs, organizing workshops, and tracking performance metrics. Collaboration with cross-functional teams is essential to implement and measure process changes effectively.

Key job responsibilities

1. Support Kaizen projects and related initiatives to drive continuous improvement.
2. Assist with sustainability projects, including waste reduction initiatives in data centers.
3. Identify inefficiencies and propose process enhancements to improve operational effectiveness.
4. Conduct research and benchmarking to adopt best practices for process improvements.
5. Organize workshops, training sessions, and team discussions on continuous improvement.
6. Maintain and update SOPs related to Kaizen activities.
7. Analyze performance metrics and generate reports to track progress.
8. Collaborate with cross-functional teams to implement and assess process changes.

About the team

Diverse Experiences: AWS values diverse backgrounds. Even if you do not meet all listed qualifications, we encourage you to apply. We welcome candidates with non-traditional paths or alternative experiences.

Why AWS?: AWS is the world’s most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike, continually innovating in cloud computing.

Inclusive Team Culture: Our affinity groups promote inclusion, and our events foster collaboration. We value bold ideas, fresh perspectives, and passionate voices.

Mentorship & Career Growth: We support professional development through knowledge-sharing, mentorship, and career resources.

Work/Life Balance: We prioritize flexibility and support work-life harmony, believing supported employees achieve more.

- 1+ years of support experience with Windows, Mac, or Linux in a corporate setting
- Troubleshooting integrated and interdependent computer systems
- Maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and handheld terminals

- Industry certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or similar
- Experience in dynamic environments with high customer service standards

We are committed to an inclusive culture. If you need accommodations during the application or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. For regions not listed, contact your Recruiting Partner.