QA Analyst II

State Employees' Credit Union; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

State Employees' Credit Union is seeking a QA Analyst II to support the Systems Quality Assurance team with testing across multiple applications and platforms. You will analyze requirements, create test libraries, and execute diverse testing levels to ensure delivery of high‑quality products and services for members and staff.

The role emphasizes collaboration with Business Analysts, Product Owners, Developers, and System Administrators, mentoring new staff, and providing accurate progress

Qualifications

• Four-year degree preferred in Business, Computer Science, Engineering, or Information Systems.
• CCUE Certification required.
• AA or AS via NC-CTP completed or in progress.

Responsibilities

• Analyze requirement documentation/user stories to identify gaps and prevent issues.
• Create and maintain library of test cases; execute functional, system, integration, regression, UI, usability, accessibility, compatibility, and exploratory testing.
• Develop test plan and strategy for assigned efforts; detect, report, and track defects.
• Mentor new employees on department procedures and testing methodologies; collaborate with Analysts, Product Owners, Developers and System Administrators.
• Provide status updates to management and project teams and lead testing efforts for operational changes.

Skills

Software testing

Requirement analysis

Test case design

Test planning

Defect tracking

Communication

Mentoring

SDLC knowledge

Education

Bachelor's degree (Business/CS/Engineering/IS)

CCUE Certification

AA/AS through NC-CTP

Tools

Test management software

Test automation basics

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE:

The purpose of the QA Analyst II position is to serve the organization and Systems Quality Assurance team by providing services related to testing and quality control to ensure SECU delivers the best possible product and service to both its membership and employees.

DUTIES:

Analyze requirement documentation/user stories for validity to reduce requirement gaps and contribute toward issue prevention. Create and maintain library of test cases. Execute the following levels of testing when assigned. (Functional, System, Integrated, Regression, UI, Usability, Accessibility, Compatibility, and Exploratory.) Develop test plan and strategy for assigned test efforts. Detect, report, and track system defects and inconsistencies. Communicate findings to technical and non-technical team members within both IS and business community. Lead planning and issue status meetings as needed. Work closely with cross-functional teams to ensure quality throughout the SDLC. Lead testing efforts for operational changes and support testing efforts for enterprise projects. Mentor new employees on department procedures and testing methodologies. Support test efforts for multiple application teams and platforms with little or no assistance when transitioning between applications. Provide accurate updates to both management and project team on the status of testing progress. Provide objective feedback to software development and project teams. Work closely with Business Analysts, Product Owners, Developers, and System Administrators to complete assigned projects on time. Attend training sessions on new products and systems as needed to support testing efforts for assigned projects. Maintain proficiency in department processes and procedures.

REQUIREMENTS:

• Obtained a four-year degree preferably in Business, Computer Science, Engineering, or Information Systems.
• Obtained CCUE Certification
• Obtained Associate of Arts or Associate of Science degree through the North Carolina College Transfer Program (NC-CTP).

Combination of education and experience required. Experience working as software tester or similar role is required with preference having 2-5 years of relevant experience. Must possess strong written and verbal communication skills. Critical thinker with strong analytical and problem-solving skills. Must be a team player that is able to cooperate and collaborate with co-workers. Works effectively in both a team environment and independently. Sense of ownership and pride in your performance and its impact on the organization’s success. Strong multi-tasking and time management skills. Excels in a fast-paced environment. Advanced knowledge of testing best practices and methodologies. Experience working with test management software is required. Exposure to test automation tools and concepts as needed to incorporate automated tests into test plan development. Understanding of system architecture for supported applications. Complete continuing education and training courses as assigned by management to expand knowledge of advanced concepts and increase effectiveness in tester role. Must adhere to work schedule and attendance policy established by manager. Must be able to speak English fluently.

JOB ENVIRONMENT:

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

Must be able to comprehend and complete verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone key pad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.