Quality & Continuous Improvement Leader

Linguava; Portland (OR); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid holidays and floating holiday

Volunteer Time Off

Professional development

Job summary

Linguava, based in the Portland metro area, seeks a Manager of Quality & Continuous Improvement to design and lead our enterprise-wide Quality Assurance Program across scheduling, onsite, OPI, and VRI services.

You’ll oversee quality monitoring, investigations, analytics, CAPAs, and continuous improvement initiatives, partnering with Operations, Client Experience, Training, Interpreter Relations, Vendor Relations, and executive leadership to scale quality systems and improve outcomes.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in quality assurance or operations.
• 3+ years leading quality improvement initiatives.

Responsibilities

• Lead design and continuous improvement of the Quality Assurance Program.
• Establish quality standards, scorecards, and audit methodologies.
• Investigate service issues and identify root causes.
• Develop and monitor CAPAs with cross-functional partners.
• Lead, coach, and develop the Quality Assurance team.

Skills

Quality assurance

Continuous improvement

Data analysis

Process improvement

Leadership

Education

Bachelor’s degree in a related field

Tools

Power BI

Tableau

Zendesk

Salesforce

HubSpot

Job description

Linguava, based in the Portland metro area, seeks a Manager of Quality & Continuous Improvement to design and lead our enterprise-wide Quality Assurance Program across scheduling, onsite, OPI, and VRI services.

You’ll oversee quality monitoring, investigations, analytics, CAPAs, and continuous improvement initiatives, partnering with Operations, Client Experience, Training, Interpreter Relations, Vendor Relations, and executive leadership to scale quality systems and improve outcomes.