Quality & Continuous Improvement Manager (Hybrid)

Linguava; Portland (OR); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Holidays & floating holiday

Volunteer Time Off

Job summary

Linguava in Portland, OR, is seeking a Manager of Quality & Continuous Improvement to lead enterprise-wide QA programs across Scheduling, Onsite, OPI, and VRI. You will guide quality metrics, root-cause analyses, and CAPAs, while coaching the QA team and scaling quality systems.

This full-time, hybrid role based in the Portland metro area requires a Bachelor's degree and 5+ years in QA/CI with strong data, analytics, and leadership skills. Salary ranges and a 7% bonus are provided.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in quality assurance or operational excellence.
• 3+ years leading quality programs or CI initiatives.
• Experience with quality standards, audits, and KPIs.

Responsibilities

• Lead the enterprise-wide Quality Assurance Program across all services.
• Own investigation processes and drive root-cause analysis.
• Develop coaching plans and continuous training for interpreters.
• Create dashboards and KPIs to monitor quality trends.
• Partner with operations and leadership to implement CAPAs.
• Build scalable quality systems and governance.

Skills

Quality assurance leadership

Data analysis

Continuous improvement

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field

Tools

Power BI

Tableau

Zendesk

Salesforce

HubSpot

Job description

Linguava in Portland, OR, is seeking a Manager of Quality & Continuous Improvement to lead enterprise-wide QA programs across Scheduling, Onsite, OPI, and VRI. You will guide quality metrics, root-cause analyses, and CAPAs, while coaching the QA team and scaling quality systems.

This full-time, hybrid role based in the Portland metro area requires a Bachelor's degree and 5+ years in QA/CI with strong data, analytics, and leadership skills. Salary ranges and a 7% bonus are provided.