Quality Consultant

Chemours; West Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

The Chemours Company in Parkersburg, West Virginia, seeks a Quality Specialist to lead quality initiatives and ensure ISO 9001 alignment across Operations, Technology and Supply Chain. This role focuses on resolving customer complaints, improving manufacturing performance, and driving continuous quality improvements.

The successful candidate will have a strong manufacturing and quality background, capable of influencing cross-functional teams, and delivering sustainable quality outcomes for

Qualifications

• Bachelor's degree in Chemistry, Engineering, Quality, or Materials Science.
• Minimum five years in a manufacturing, quality, process engineering, or technical environment.
• Demonstrated experience leading Root Cause Failure Analysis and corrective action investigations.
• Working knowledge of ISO 9001:2

Responsibilities

• Serve as a quality leader and subject matter expert, ensuring ISO 9001 compliance.
• Partner with Operations, Technology, and Supply Chain to align Voice of the Process with Voice of the Customer.
• Lead investigations into customer complaints, nonconforming products, deviations and quality incidents.
• Conduct root cause analyses and implement corrective and preventive actions.
• Prepare customer responses, including 8D reports and action documentation.
• Document Customer Quality Service Issues (CQSI) and maintain records in Salesforce and other systems.
• Support continuous improvement focused on product quality, yield, process capability, and preventing quality costs.
• Monitor quality performance using SAP, LIMS, IP.21, production logs and data sources.

Skills

Root Cause Analysis

Quality Management

Cross-functional Collaboration

Education

Bachelor's degree in Chemistry/Engineering/Quality/Materials Science

Tools

Salesforce

SAP

LIMS

IP.21

8D Reports

Job description

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

The Chemours Company, headquartered in Wilmington, Delaware, is seeking a Quality Specialist to join our team in Parkersburg, West Virginia . This highly visible role is a key contributor within both the Operations and Quality organizations and reports directly to the Global Analytical Quality Manager.

As a Quality Specialist, you will play a critical role in ensuring that customer expectations, manufacturing performance, and quality system requirements are fully aligned. Serving as the primary liaison between Operations, Technology, Supply Chain, Customers, and Suppliers, you will lead efforts to resolve quality issues, investigate customer complaints, improve manufacturing performance, and drive continuous improvement initiatives.

The successful candidate will be a proactive problem solver who thrives in a manufacturing environment, possesses strong technical and analytical skills, and has the ability to influence cross-functional teams to achieve sustainable quality improvements. This position offers a unique opportunity to make a meaningful impact on product quality, customer satisfaction, operational excellence, and business performance.

The responsibilities of the position include, but are not limited to, the following:

• Serve as a quality leader and subject matter expert, ensuring compliance with ISO 9001 requirements and established quality management systems.
• Partner with Operations, Technology, and Supply Chain teams to ensure alignment between the Voice of the Process and the Voice of the Customer.
• Lead investigations into customer complaints, nonconforming products, process deviations, and quality-related incidents.
• Conduct root cause analyses using structured problem-solving methodologies and implement effective corrective and preventive actions.
• Prepare and manage customer responses, including 8D reports, corrective action documentation, and quality performance communications.
• Document Customer Quality Service Issues (CQSI) and maintain accurate records within Salesforce and other business systems.
• Support continuous improvement initiatives focused on product quality, manufacturing yield, process capability, and reduction of the cost of poor quality.
• Monitor plant quality performance through SAP, LIMS, IP.21, production logs, and other data sources to identify trends and drive improvements.
• Ensure appropriate disposition and management of non-standard and nonconforming materials.
• Evaluate supplier performance and participate in supplier qualification, development, and improvement activities.
• Lead and support Supplier Corrective Action Requests (SCARs) and supplier performance improvement programs.
• Plan, conduct, and support internal quality audits to verify compliance with ISO 9001 and site quality procedures.
• Develop and deliver training programs, procedures, work instructions, and quality communications for operations and technical personnel.
• Represent the site during customer and supplier visits and facilitate technical discussions related to quality performance and improvement opportunities.
• Collaborate with manufacturing, engineering, analytical, and commercial teams to implement sustainable solutions that improve customer satisfaction and business results.
• Champion a culture of quality, accountability, continuous improvement, and operational excellence throughout the organization.

The following is required for this role:

• Bachelor's degree in Chemistry, Engineering, Quality, Materials Science, or a related technical discipline
• In lieu of a Bachelor's Degree, a High School Diploma/GSD with 15+ years of fluoropolymer manufacturing experience may be considered.
• Minimum of five (5) years of experience in a manufacturing, quality, process engineering, or technical environment.
• Demonstrated experience leading Root Cause Failure Analysis and corrective action investigations.
• Working knowledge of ISO 9001:2