Quality Compliance & Training Specialist

Intandem; City of Olean (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

Intandem seeks a Quality Management Specialist to ensure regulatory compliant services by investigating QM concerns, documenting findings, and guiding staff. The role involves observation, feedback, and support to maintain standards and regulatory adherence across programs.

The position reports to the Director of Quality Management and participates in internal audits to drive corrective actions and improvements. Flexibility for travel and strong communication skills are essential.

Qualifications

• Associates Degree in Human Services or related
• Functional knowledge of basic computer applications (i.e. e-mail, word processing)
• Driver’s license, acceptable driving record, and dependable transportation
• Bachelor’s Degree in Human Services or related (preferred)
• One (1) year Human Services experience
• Experience working with Federal and NYS regulations governing services to people with disabilities

Responsibilities

• Investigate, document and resolve QM concerns to ensure regulatory compliant provision of services.
• Observe and assess service delivery and provide instruction, feedback and support to staff/management.
• Support adherence to regulatory requirements by serving as a visible resource.
• Participate in internal audits and implement corrective actions to ensure financial integrity of programs.
• Monitor QM activities and communicate unmet needs to director and VP.

Job description

Intandem seeks a Quality Management Specialist to ensure regulatory compliant services by investigating QM concerns, documenting findings, and guiding staff. The role involves observation, feedback, and support to maintain standards and regulatory adherence across programs.

The position reports to the Director of Quality Management and participates in internal audits to drive corrective actions and improvements. Flexibility for travel and strong communication skills are essential.