Quality & Compliance Specialist

FedEx Logistics; Memphis, Northern (TN, KY); On-site; USD 2,912,000 - 4,076,000; Full time

Job summary

FedEx Logistics seeks a detail-oriented professional to perform quality and compliance reviews of customs entries and related documentation. You will support customs clearance, correct entry discrepancies, and collaborate with internal and external stakeholders to ensure accurate processing.

The role requires three years of customer service experience and a willingness to work in a hybrid setup. Pay ranges from $21.14–$29.59 per hour, with comprehensive benefits and ongoing training.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Review customs entries for accuracy and completeness.
• Provide exceptional customer service to internal and external customers.
• Obtain and verify correct classification of goods for customs clearance.
• Review shipments prior to release to ensure documentation is available for processing.
• Audit shipments processed through automated systems for accuracy and improvements.
• Solicit and maintain customs compliance documentation from customers.
• Handle confidential and sensitive information with professionalism and discretion.
• Collaborate with internal teams and customers to deliver high service levels and provide training as needed.
• Contact customers regarding missing or incomplete documentation.
• Review entries and make corrections to ensure CBP compliance and bond protection.
• Investigate and resolve ABI errors and Census warnings to secure acceptance by CBP.
• Verify tariff codes and apply missing classifications when needed.
• Ensure OGA shipments comply with regulations and policies.
• Create coaching referrals to support education and continuous improvement.
• Support entry processing and cage operations as needed.
• Performs other duties as assigned.

Skills

Attention to detail

Analytical skills

Multitasking

Communication

Teamwork

Education

HS Diploma or GED

Job description

Responsible for performing quality and compliance reviews of customs entries and related documentation to ensure adherence to customer requirements, government regulations, and company policies. Supports customs clearance activities by identifying and correcting entry discrepancies, maintaining compliance records, and collaborating with internal and external stakeholders to promote accurate and compliant processing.

• Review customs entries for accuracy and completeness.
• Provide exceptional customer service to internal and external customers.
• Obtain and verify the correct classification of goods for customs clearance using databases, SOPs, tariff resources, government websites, and other approved sources.
• Review shipments prior to release to ensure all required documentation is available for processing by Operations.
• Audit shipments processed through automated systems for accuracy and identify opportunities for process improvements, AI enhancements, and customer invoice updates.
• Solicit, collect, and maintain customs compliance documentation from customers.
• Handle confidential and sensitive information with the highest level of professionalism and discretion.
• Collaborate closely with internal teams, departments, and customers to deliver a high level of service and provide training as needed.
• Contact customers regarding missing or incomplete documentation to ensure compliant customs entry filing.
• Review customs entries and make corrections when required to ensure compliance with Customs and Border Protection (CBP) regulations, other government agency requirements, customer requirements, and protection of the company's customs bond.
• Investigate and resolve ABI errors and Census warnings to secure acceptance by U.S. Customs and Border Protection.
• Verify that the appropriate tariff code is assigned to each shipment line and apply missing tariff classifications when necessary.
• Ensure all shipments subject to Other Government Agency (OGA) requirements are processed in accordance with applicable regulations and company policies.
• Create coaching referrals and provide feedback to employees when entry errors are identified to support education, compliance, and continuous improvement.
• Support additional workgroups and functions, including but not limited to entry processing and cage operations.
• Performs other duties and responsibilities as assigned.

Minimum Education

HS Diploma or GED required.

Minimum Experience

Three (3) years of business or customer service experience.

Knowledge, Skills and Abilities

Strong attention to detail and commitment to accuracy.
Excellent analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Preferred Qualifications:

This is a hybrid position.

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$21.14 - 29.59 USD Hourly

Additional Details:

Shift: Monday-Friday 7:30AM-4:30PM

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.