Quality & Compliance Specialist

FedEx Group; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Logistics in Memphis is seeking a qualified entry reviewer to ensure timely review and corrections of entries submitted to US Customs and Government Agencies, meeting customer and regulatory requirements. This role supports entry processing and cage functions, and maintains compliance documentation.

Work hours are Monday–Friday 7:00 AM to 3:30 PM in a hybrid model. The position requires a HS Diploma or GED and at least 3 years of business or customer service experience, with strong

Qualifications

• HS Diploma or GED required.
• Three (3) years of business or customer service experience.
• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Review and correct entries submitted to US Customs/Government Agencies to ensure accuracy and regulatory compliance.
• Provide impeccable customer service and support other workgroups.
• Obtain correct classification of goods for customs release from various sources.
• Solicit and maintain customs compliance documentation with customers.
• Handle confidential and/or sensitive information.
• Collaborate with internal staff, departments and customers to deliver high level of service.
• Review entries for accuracy and re-process with corrections as needed.
• Review and correct ABI errors and census warnings.
• Ensure all government and organizational policies are followed.
• Create referrals to document corrections to educate and reduce future errors.

Skills

Attention to detail

Analytical skills

Problem solving

Multitasking

Communication skills

Teamwork

Education

HS Diploma or GED

Job description

Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs/Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met.

Provide impeccable customer service

Support other workgroups such as but not limited to entry processing and cage functions.

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Solicit and maintain all customs compliance documentation with customers.

Must be able to handle confidential and/or sensitive information.

Work closely with other internal staff, departments and customers to deliver high level of service to customers.

Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.

Review and corrects ABI errors and census warnings.

Ensure all government and organizational policies are followed.

Create a referral to document the corrections to ensure education and compliance to reduce future errors.

Performs other or additional duties as assigned. Paid Training Provided.

Minimum Education

HS Diploma or GED required.

Minimum Experience

Three (3) years of business or customer service experience.

Knowledge, Skills and Abilities

• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Monday – Friday 7:00 AM -3:30 PM (Hybrid)

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.