Quality & Compliance Specialist

FedEx Logistics; Memphis (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

FedEx Logistics in Memphis, TN seeks an entry reviewer for US Customs/Government Agencies to ensure accurate submissions and compliance. You will deliver impeccable customer service while supporting entry processing and related cage functions.

The role requires 3 years of business or customer service experience, HS Diploma or GED, and strong attention to detail. A hybrid schedule (Mon–Fri, 7:00 AM–3:30 PM) applies with paid training provided.

Qualifications

• HS Diploma or GED required.
• 3 years of business or customer service experience.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.
• Able to handle confidential information.

Responsibilities

• Review and correct entries for US Customs/Government Agencies to ensure compliance and accuracy.
• Provide impeccable customer service.
• Support entry processing and related functions such as cage operations.
• Obtain correct classification of goods for customs release from available resources.
• Solicit and maintain all customs compliance documentation with customers.
• Review and correct ABI errors and census warnings.
• Work closely with internal staff, departments and customers to deliver high level of service.
• Review entries for accuracy and re-process with corrections as needed, including requirements from government, agencies and customers.
• Follow all government and organizational policies.

Skills

Attention to detail

Analytical skills

Multitasking

Communication

Teamwork

Education

HS Diploma or GED

Job description

Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs/Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met.

Provide impeccable customer service

Support other workgroups such as but not limited to entry processing and cage functions.

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Solicit and maintain all customs compliance documentation with customers.

Must be able to handle confidential and/or sensitive information.

Work closely with other internal staff, departments and customers to deliver high level of service to customers.

Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.

Review and corrects ABI errors and census warnings.

Ensure all government and organizational policies are followed.

Create a referral to document the corrections to ensure education and compliance to reduce future errors.

Performs other or additional duties as assigned. Paid Training Provided.

Minimum Education

HS Diploma or GED required.

Minimum Experience

Three (3) years of business or customer service experience.

Knowledge, Skills And Abilities

• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Additional Details

Monday – Friday 7:00 AM -3:30 PM (Hybrid)

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.