Quality & Compliance Manager (ISO 9001)

Smurfit Westrock; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Smurfit Westrock in Jacksonville, FL is seeking a Quality Manager to ensure conformity with customer, regulatory and internal standards across the production facility. You will lead audits, drive ISO 9001:2015 compliance, manage the Quality Management System, investigate complaints, and coordinate corrective actions with production teams to improve product quality and reliability.

The role requires a technical Bachelor’s degree and 5–10 years manufacturing experience, with strong problem

Qualifications

• Bachelor’s degree in a technical field required.
• 5–10 years of work-related manufacturing experience.
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
• Proven track record of problem-solving.
• Thorough knowledge of quality standards and methodologies.
• Ability to learn proprietary software programs and leverage enterprise complaint management software.
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred.

Responsibilities

• Review, approve, and execute facility and corporate standard operating procedures for site implementation.
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Serve as the ISO 9001:2015 management representative and the internal ISO audit program.
• Responsible for the mill Quality Management System.
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements.
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions.
• Work closely with production managers to maximize product quality and reliability and minimize cost.
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues.
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required.
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable.
• Execute facility improvement initiatives as determined from performance data.
• Provide tools and training for quality management and quality improvement to the facility staff.

Skills

Communication skills

Problem-solving

Quality standards

Software proficiency

Six Sigma

ISO Certification

Education

Bachelor’s degree in a technical field

Job description

Smurfit Westrock in Jacksonville, FL is seeking a Quality Manager to ensure conformity with customer, regulatory and internal standards across the production facility. You will lead audits, drive ISO 9001:2015 compliance, manage the Quality Management System, investigate complaints, and coordinate corrective actions with production teams to improve product quality and reliability.

The role requires a technical Bachelor’s degree and 5–10 years manufacturing experience, with strong problem