Quality Assurance & Process Improvement Lead

Smurfit-Westrock; Cerritos (CA); On-site; USD 83,000 - 139,000; Full time

Job summary

Smurfit Westrock in the United States is seeking a Quality Assurance Manager to lead internal quality and customer complaint initiatives, coordinate the facility quality control program, and ensure compliance with the Quality Management System (QMS).

You will drive metrics, lead corrective actions, audits, and cultivate a cohesive quality culture across the plant while mentoring inspection staff and collaborating with operations to prevent errors.

Qualifications

• 3 to 5 years of experience in corrugated box plant industry; 1 year of supervisor experience.
• Demonstrated mechanical acumen.
• Working knowledge of mechanical inspection methods and tools.
• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights.
• Demonstrated expertise in process management to ensure production efficiency.
• Ability to respond quickly to changing demands, process, and updated information.
• Demonstrated quality process understanding and continuous improvement such as Six Sigma certification.
• Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals.
• Possess exceptional organizational and program management skills.
• Ability to guide team with sound decision-making through rational, balanced judgment.

Responsibilities

• Coordinate testing and measurement program to validate capability and customer specifications are being met.
• Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data.
• Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities.
• Lead and monitor CAR (Corrective Action Request) and RCCA activities for systemic issues to ensure robust product and process improvements.
• Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed.
• Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products.
• Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel.
• Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements.
• Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes.
• Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention.

Skills

Mechanical acumen

Inspection methods

Quality assurance

Data analysis

Process management

Six Sigma

Communication

Organizational skills

Education

Bachelor's degree

Job description

Smurfit Westrock in the United States is seeking a Quality Assurance Manager to lead internal quality and customer complaint initiatives, coordinate the facility quality control program, and ensure compliance with the Quality Management System (QMS).

You will drive metrics, lead corrective actions, audits, and cultivate a cohesive quality culture across the plant while mentoring inspection staff and collaborating with operations to prevent errors.