Quality Compliance Lead

CHEP Services, LLC; Bolingbrook (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

PTO & holidays

401K with company match

Vision, life insurance

PPE provided

Tuition reimbursement

Job summary

CHEP Bolingbrook is seeking a Quality Compliance Lead to oversee quality control and food safety initiatives. You will lead audits, validate SOPs, and drive continuous improvement to uphold corporate standards across plant operations.

Join a diverse team and manage quality metrics, records, and cross-functional collaboration to ensure robust food safety and quality performance on site.

Qualifications

• Experience in a manufacturing quality role
• Strong customer focus and problem-solving skills
• Ability to lead audits and drive corrective actions
• Ability to train and develop plant personnel on quality guidelines
• Experience reporting quality metrics and documentation management

Responsibilities

• Conduct quality audits and report results
• Ensure compliance with CCPS quality and food safety guidelines
• Validate SOPs and job instructions for accuracy
• Lead continuous improvement projects in quality systems
• Maintain quality documentation and training records
• Coordinate with regional quality teams on site concerns
• Drive pest control and cleaning program adherence

Skills

Quality management

Problem solving

Team leadership

Cross-functional

MS Excel

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Do you have a passion for raising the bar, championing excellence, and leaving a lasting mark? Join CHEP Bolingbrook as a Quality Compliance Lead, where your knack for creative problem-solving, team inspiration, and pursuit of outstanding results will truly shine.

The Quality/Compliance Lead will oversee and manage quality control as well as food safety initiatives, ensuring compliance with corporate quality and food safety guidelines, driving continuous improvement efforts to optimize plant performance. This position will lead audits, food safety testing, and validate SOP compliance to uphold quality and food safety standards to promote a culture of excellence within the plant. The Quality/Compliance Lead will act as a key liaison with internal and external stakeholders, addressing quality and food safety concerns and fostering strong relationships with the CCPS Compliance Team and on-site management. Key Responsibilities May Include:

Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives. Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams. Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints. Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures. Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards. Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations. Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.

What You Will Do:

Major/Key Accountabilities

• Responsible for conducting all quality audits and food safety testing and reporting results.
• Ensure plant and plant personnel operate within CCPS quality and food safety guidelines.
• Validate production work instructions, SOP’s, job responsibilities, and equipment handling are being followed.
• Validate repair work instructions, SOP’s, and equipment handling are being followed.
• Implement new quality and food safety processes at the plant.
• Track performance on quality and food safety and report to Regional Operations Manager, CCPS Compliance Team, and Plant Manager.
• Work with CCPS Compliance Team on rejections and or customer complaints and address them with the Plant Manager.
• Conduct reverse audits on rejected loads and assist Compliance Analyst with informal and or formal CAR’s pertaining to rejections.
• Validate internal CAR’s pertaining to rejections are completed in accordance with SOP.
• Maintain all quality and food safety documents for personnel training.
• Assist Compliance Analyst and Regional Operations Manager to review quality related concerns or issues at the site level.
• Lead CCPS Compliance projects targeting quality systems and continuous process improvements.
• Perform quality and food safety aspect of orientation training and walkthroughs with new hires.
• Assist Compliance Analyst with PCP certification for all site employees.
• Work with CCPS Compliance Team to drive continuous improvement at the plant and strengthen internal policies, procedures, and systems as it relates to quality and food safety.
• Conduct inspections for all cleaned assets for C-Stock batch release.
• Validate compliance of Master Cleaning Schedule and address with Plant Manager for non-compliance.
• Responsible for contact with pest control vendor rep and site level pest program. Report issues to CCPS Compliance Team and Plant Manager and monitor progress of pest mitigation plan.
• Conduct follow up meeting(s) with CCPS Compliance Team and Plant Manager until pest issue is resolved.
• Validate spare parts and chemical inventory is completed by site personnel on a weekly basis.
• Assist HSE Specialist with requests to validate HSE processes are being fallowed as well as GAP audit preparation.
• Validate perpetual inventory preparation is completed by site personnel.
• Validate compliance of LOT tracing for liners and accessories.

What You Will Bring:

Experience

• Prior experience in a quality role in a manufacturing environment
• Strong customer focus orientation
• Demonstrated success in delivering strong employee relations
• Demonstrated ability to work cross-functionally
• Experience managing quality performance and programs

Skills and Knowledge

• Ability to manage quality processes and motivate a team
• Excellent problem-solving skills and strategic thinking ability
• Comfort with Microsoft Suites, including, but not limited to: Excel, Word, and PowerPoint.
• Working independently
• Working across and within the matrix
• Provides hands-on leadership as a working lead

What To Expect:

Additional Site Details

• 2nd Shift 2:30pm-11pm
• 40 Site Employees
• No direct reports

What We Offer:

Employee Package

• Competitive Pay & Annual Bonus Structure
• Benefits Day 1!
• Paid Time Off plus Holiday Observances
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!
• FREE company-provided PPE and safety equipment
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more!

Remote Type

Not Remote

Skills to succeed in the role

Adaptability, Computer Literacy, Data Literacy, Empathy, Experimentation, Mathematic Literacy, Taking Ownership, Teamwork, Understand Customers, Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.