Operations Quality & Continuous Improvement Supervisor

CHEP; Temple (TX); On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Day 1!

401K w/ company match

Tuition reimbursement

Wellness incentives

Job summary

A leading global supply chain company in Texas is seeking an Operations Quality & Continuous Improvement Supervisor. This role is essential for mentoring teams and implementing quality initiatives to optimize plant performance and compliance with global standards. The ideal candidate has 3-5 years in quality assurance, strong leadership skills, and a customer-centric approach. They will ensure the execution of all SOPs and drive safety improvements across the Plant. Competitive compensation and benefits are offered.

Qualifications

• Bachelor’s degree is preferred OR relevant business experience
• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
• Prior experience in a plant or quality supervisory role.
• Strong customer focus orientation.

Responsibilities

• Lead quality initiatives and collaborate across departments.
• Supervise and coordinate the work of all quality department employees.
• Drive compliance of quality guidelines at the service center.

Job description

Drive Excellence. Lead Change. Make an Impact.

CHEP, a global leader in sustainable supply chain solutions, is seeking a passionate Operations Quality & Continuous Improvement Supervisor to join our Temple, TX team.

In this pivotal role, you’ll lead quality initiatives, champion continuous improvement, and collaborate across departments to deliver exceptional customer outcomes. You’ll be hands‑on in mentoring your team, optimizing plant performance, and ensuring compliance with global standards—all while contributing to a culture of safety and innovation.

Key Accountabilities – What you will do

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands‑on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues.
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Qualifications

• Bachelor’s degree is preferred OR relevant business experience

Experience – What you will bring

• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
• Prior experience in a plant or quality supervisory role.
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control program implementation.
• Basic knowledge of OSHA standards.
• 3+ year’s line leadership experience.
• Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge

• Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
• Excellent problem‑solving skills and strategic thinking ability.
• Data analysis
• Critical thinking
• Organizational and time management skills
• Strong MS Office knowledge and skills including Excel, Word and PowerPoint
• Quality Mindset
• Coaching and delegation
• Conflict Management

Languages

• Spanish - Preferred

What we Offer

• Competitive Pay
• Benefits Day 1!
• 401K w/ company match (up to 4%)
• FREE company‑paid vision, short‑term disability, and life insurance!!
• FREE company‑provided PPE and safety equipment
• Tuition reimbursement, wellness incentives, parental leave, childcare assistance, profit sharing, and MORE!

Compensation Statement: The salary range for this position is $62,000 to $84,000 per year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.