Quality Compliance Field Coordinator

Paycom - ATS; Hammond (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Zero-dollar-out-of-pocket medical

Telehealth

Wellness discounts

Employee Assistance Program (EAP)

401(k) with Company Match

PTO

Paid Holidays

Job summary

United Road is seeking a Quality Compliance Field Coordinator in Hammond, IN to monitor contractor compliance during vehicle loading and unloading. You will audit loads, enforce proper handling, and serve as a primary contact for drivers to resolve issues. Strong communication and organization are essential.

Experience with FMCSA/DOT regulations is a plus; travel to various customer sites may be required. This role emphasizes accuracy, safety, and continuous improvement in a fast-paced logistics

Qualifications

• Must have strong oral and written communication skills and be able to interact professionally with drivers and customers.
• Experience with audit processes, loading/unloading procedures, and DOT/FMCSA guidelines preferred.
• Ability to organize multiple audits and respond to issues promptly with accuracy.

Responsibilities

• Monitor and audit all logistics service providers for contract compliance during loading/unloading.
• Enforce proper loading/unloading protocols to ensure damage-free handling of vehicles.
• Serve as liaison for car haulers to resolve customer issues during operations.
• Complete standard audits of loads and report findings to Quality management.
• Identify and communicate ongoing errors and opportunities for process improvement.

Skills

Active listening

Communication skills

Relationship building

Detail oriented

Multi-tasking

Microsoft Office

Report writing

Analytical skills

Problem solving

Under pressure

Education

College degree

Tools

Microsoft Office

Job description

Driven to deliver.About United RoadUnited Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.Quality Compliance Field CoordinatorThe Quality Compliance Field Coordinator will monitor and audit all United Road Logistics Service Providers for customer and vendor contract compliance during the loading and unloading of trailers at customer and other sites as well as enforce proper protocols to ensure the damage-free handling and securement of our customer’s vehicles. The QCFC requires a self-motivated professional with the ability to monitor many car haulers and many pieces of equipment simultaneously, paying close attention to adherence to proper loading and unloading techniques.Job DutiesBe well-versed and keep up to date with customer and vendor contract terms and guidelines pertaining to the handling and shipping of vehiclesServe as a point of contact for professional car haulers to help resolve customer issues during loading and unloadingMonitor professional car haulers on the damage-free handling and securement of customer’s vehiclesMonitor, audit and address questions of professional car haulers regarding the proper process of conducting pre-trip inspectionsAlert professional car haulers to on-going errors noted in the loading and unloading process before drivingComplete standard audits of the loads built by professional car haulers and report audits as requested by Quality managementSkills RequiredEffective listening and strong communications skillsRelationship building skillsHighly organized and detail orientedAbility to multi-task and prioritize work in a fast-paced environment and work under pressureProficient use of Microsoft Products, with emphasis on Word, Excel, Outlook and InternetAbility to learn company-specific programsStrong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyAdept at report writing and presenting findingsAbility to exercise good judgement in a variety of situationsAbility to solve problems and think quickly under pressureEffective oral and written communication skillsProcess improvement catalystDemonstrate poise, tact, and diplomacyMaintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectationsQualificationsCollege degree or at least one year of related experience preferably in a trucking environmentStrong oral, verbal communication, and typing skillsKnowledge of FMCSA and DOT regulations as relates to customer and vendor contract requirements and guidelinesE-Log experience is a plusSome travel required to customer and other sites as business needs dictateLocation: Hammond, IN (this is not a hybrid role)United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.Health & WellnessBCBS PPO Medical with TelehealthDelta DentalNVA VisionCompany Paid Life and AD&DSupplemental LifeDependent LifeShort-Term DisabilityEmployee Assistance Program (EAP)New Vehicle Supplier DiscountsFinancial Benefits401(k) with Company MatchWork-Life BalancePTO Program (Vacation, Sick, Personal, Jury, Bereavement)6 Paid Holidays