Quality & Compliance Director, Housing Programs

Career Blazers Nonprofit Search; Melville (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Career Blazers Nonprofit Search seeks a Director of Quality Control and Compliance to lead QA, monitoring, and regulatory compliance for the Housing Choice Voucher Program. You will evaluate performance, strengthen internal controls, and guide leadership and staff to maintain high accountability and program integrity.

You will oversee subsidies, eligibility, waitlists, and related operations, driving continuous improvement, data analysis, and timely reporting to leadership and external

Qualifications

• 5+ years of experience in program administration, program management, or a related field such as public administration, business administration, health administration, real estate development, or affordable housing

Responsibilities

• Lead execution of Annual Plan goals and objectives while managing program activities within the approved budget
• Provide strategic leadership and operational oversight to Quality Control, Subsidy Services, Waitlist, and Eligibility teams
• Develop and continuously enhance procedures, quality control measures, and monitoring systems to ensure compliance with federal, state, and local Housing Choice Voucher Program requirements
• Oversee key program operations, including subsidy payments, landlord relations, applicant eligibility, waitlist administration, and resolution of escalated issues
• Analyze program and operational data to identify trends, evaluate performance, mitigate risks, and support informed decision-making
• Coach, train, and provide performance feedback to staff while fostering professional development
• Monitor regulatory changes and communicate updated requirements and guidance to staff in a timely and effective manner
• Prepare and present reports, analyses, and performance updates for organizational leadership and key stakeholders
• Serve as the primary contact for escalated inquiries from elected officials, external partners, and customers
• Develop and maintain strong relationships with municipalities, property owners and managers, real estate professionals, and community partners
• Promote a positive and collaborative work environment through clear communication, accountability, and effective conflict resolution
• Maintain current knowledge of Housing Choice Voucher Program regulations, practices, and emerging trends to support effective program administration
• Work outside of standard business hours as needed to meet program deadlines and organizational priorities

Job description

Career Blazers Nonprofit Search seeks a Director of Quality Control and Compliance to lead QA, monitoring, and regulatory compliance for the Housing Choice Voucher Program. You will evaluate performance, strengthen internal controls, and guide leadership and staff to maintain high accountability and program integrity.

You will oversee subsidies, eligibility, waitlists, and related operations, driving continuous improvement, data analysis, and timely reporting to leadership and external