Quality Assurance Deputy Director - Housing Programs

New York Housing Trust Fund; City of Albany (NY); Hybrid; USD 113.000 - 138.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Retirement benefits

Paid time off

Zusammenfassung

New York State Homes and Community Renewal (HCR) is seeking a Deputy Director of Quality Assurance in Albany, NY to lead QC operations for the Housing Choice Voucher program, ensuring compliance with HUD rules and internal policies while driving performance improvements.

The role supervises QC and Homeownership staff, analyzes data, prepares reports for leadership and HUD reviews, and collaborates across departments to strengthen controls.

Qualifikationen

• Bachelor’s degree and 6 years of relevant experience.
• Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience.
• Ability to establish effective working relationships.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills.

Aufgaben

• Oversee quality control activities related to HCV program administration including eligibility, income determination, rent calculations, inspections, SEMAP performance and in-house Quality Control reviews.
• Provide leadership and supervision to QC and Homeownership staff, including workload management, technical guidance and performance evaluation.
• Ensure the Homeownership Program complies with HUD regulations and supports participant success from application through closing and post-purchase support.
• Conduct internal audits and compliance assessments, identify trends and vulnerabilities and coordinate corrective action plans.
• Review HAP accuracy, HQS documentation, repayment agreements, and file completeness to maintain regulatory compliance.
• Collaborate with the HCV Policy and Training Coordinator to develop and implement procedures that strengthen internal controls and improve operational efficiency and training initiatives.
• Collaborate with the Director to establish departmental goals and performance benchmarks.
• Prepare compliance reports, program analytics and updates for senior leadership, HUD reviews and internal reviews.
• Support agency readiness for HUD monitoring, external audits and policy updates. Assist with other voucher administrative duties as necessary.

Kenntnisse

Leadership

Communication

Analytical skills

Organizational skills

Ausbildung

Bachelor’s degree

Jobbeschreibung

New York State Homes and Community Renewal (HCR) is seeking a Deputy Director of Quality Assurance in Albany, NY to lead QC operations for the Housing Choice Voucher program, ensuring compliance with HUD rules and internal policies while driving performance improvements.

The role supervises QC and Homeownership staff, analyzes data, prepares reports for leadership and HUD reviews, and collaborates across departments to strengthen controls.