Quality & Compliance Advocate — Pharmacy Data & Training

Walgreens

Bolingbrook (IL)

On-site

USD 21,000 - 46,000

Full time

5 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Walgreens is seeking a regulatory compliance professional in Bolingbrook, IL to resolve prescription-related inquiries, audit quality and safety, and report findings to site leadership. The role involves training site leaders and new hires on compliance topics, and collaborating to implement improvements across multiple stores.

This position requires experience in data analysis, reporting, and customer service, with travel up to 10% for business purposes.

Qualifications

Experience analyzing and reporting data to drive improvements.
Experience delivering customer service to internal and external customers and meeting quality standards.
Ability to work independently and escalate when needed.

Responsibilities

Resolves inquiries from stores regarding urgent patient prescription situations.
Communicates quality incidents to operations leaders and coordinates mitigation efforts.
Provides accurate reporting and analysis of site compliance, quality, and safety to leadership.
Audits processes for accuracy and adherence to SOPs.
Suggests improvements based on audits and quality findings.
Collaborates to share best practices with other sites to mitigate future concerns.
Performs ad hoc analysis and reporting including site-wide interpretation.
Creates charts and graphs illustrating trends for management.