Quality Complaints Specialist - CAPA & Data Analysis

QRC Group, Inc; Juncos (PR); On-site; USD 60,000 - 85,000; Full time

Job summary

QRC Group, LLC is seeking a Specialist Quality Complaints to lead and manage product complaint investigations, perform data analysis, and trend complaint information to detect signals proactively and take appropriate actions promptly.

Ideal candidates will have advanced education with relevant experience, strong CAPA capabilities, and fluency in English and Spanish. This role is based in the United States and Puerto Rico, with on-site work expected.

Qualifications

• Education and experience requirements as stated: Doctorate or Masters with related experience, or Bachelor's with related experience, or Associates with related experience, or High School/GED with extensive experience.
• Experience in project management, root cause analysis, and CAPA determination.
• Quality mindset and deep compliance knowledge.
• Proficient in Microsoft Office and Teams.
• Fully bilingual in English and Spanish.

Responsibilities

• Lead and manage product complaint investigations.
• Perform data analysis and trending of complaint information to detect signals.
• Take appropriate actions promptly based on findings.

Skills

Project management

Root cause analysis

CAPA determination

Quality mindset

Microsoft Office (Excel, Outlook)

Bilingual English/Spanish

Education

Doctorate or Masters + 2 years experience

Bachelor's + 4 years experience

Associates + 8 years experience

High school/GED + 10 years experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

QRC Group, LLC is seeking a Specialist Quality Complaints to lead and manage product complaint investigations, perform data analysis, and trend complaint information to detect signals proactively and take appropriate actions promptly.

Ideal candidates will have advanced education with relevant experience, strong CAPA capabilities, and fluency in English and Spanish. This role is based in the United States and Puerto Rico, with on-site work expected.