Specialist Quality Complaints

QRC Group; Juncos (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

QRC Group in Juncos, Puerto Rico seeks a Specialist Quality Complaints to lead and manage product complaint investigations, perform data analysis and trending of complaint information to detect signals proactively and take appropriate actions promptly.

The position requires advanced education with experience in root cause analysis and CAPA determination, a strong quality mindset, and proficiency in Microsoft Office and Teams.

Qualifications

• Education requirements: Doctorate or Masters + 2 years related experience, or Bachelors + 4 years, or Associates + 8 years, or High school/GED + 10 years.
• Experience in project management, root cause analysis, CAPA determination.
• Quality mindset and deep compliance knowledge.
• Proficient in Microsoft Office Programs (Excel, Outlook) and usage of Teams.

Responsibilities

• Lead and manage product complaint investigations.
• Perform data analysis and trending of complaint information to detect signals and take appropriate actions promptly.

Skills

Project management

Root cause analysis

CAPA determination

Quality mindset

Compliance knowledge

Data analysis

Education

Doctorate

Masters

Bachelor's

Associates

High school/GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Juncos, Puerto Rico

We are seeking aSpecialist Quality Complaints to lead and manage product complaint investigations, perform data analysis and trending of complaint information to detect signals proactively and take appropriate actions promptly.

Requirements

• Education: Doctorate or Masters + 2 years of directly related experience or Bachelors + 4 years of directly related experience or Associates + 8 years of directly related experience or High school/GED + 10 years of directly related experience.
  
• Experience in project management, root cause analysis, CAPA determination.
  
• Quality mindset and deep compliance knowledge.
  
• Proficient in Microsoft Office Programs (Excel, Outlook) and usage of Teams.