Quality Complaints Investigator | CAPA & Data Analytics

ECHO Consulting Group; Juncos (PR); Presencial; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

ECHO Consulting Group in Juncos, Puerto Rico, is seeking a qualified professional to support Amgen's product complaint system by leading investigations and performing data analysis to detect signals and trigger timely actions.

The role requires strong writing skills to translate technical investigations into clear, concise documents for non-technical reviewers, with responsibilities across database maintenance, investigation reviews, corrective actions, and escalation as needed.

Formación

• Experience leading product complaint investigations and data trending.
• Ability to write concise, science-based investigations for non-technical readers.
• Experience in CAPA, root cause analysis preferred; strong quality mindset and compliance knowledge.

Responsabilidades

• Maintain and update the complaints database with factual information.
• Review and approve investigations to ensure clarity and scientific basis.
• Follow up on corrective actions through completion.
• Conduct investigations when required and document findings.
• Prepare closure letters to patients and partners when applicable.

Conocimientos

Project management

Communication

Teamwork

Leadership

Problem solving

Analytical thinking

Educación

Doctorate

Masters + 2 years related experience

Bachelor + 4 years related experience

Associates + 8 years related experience

High school/GED + 10 years related experience

Herramientas

Microsoft Excel

Microsoft Outlook

Teams

Descripción del empleo

ECHO Consulting Group in Juncos, Puerto Rico, is seeking a qualified professional to support Amgen's product complaint system by leading investigations and performing data analysis to detect signals and trigger timely actions.

The role requires strong writing skills to translate technical investigations into clear, concise documents for non-technical reviewers, with responsibilities across database maintenance, investigation reviews, corrective actions, and escalation as needed.