Quality Communications Supervisor: Lead & Elevate Call Center

Gerber Life Insurance Company

Fremont Township (MI)

On-site

USD 62,000 - 75,000

Full time

3 days ago

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Job summary

Gerber Life Insurance Company in Fremont, MI is seeking a Supervisor, Quality Communications to lead a team of Quality Consultants in a life insurance call center.

The role focuses on coaching, escalation management, and driving quality, productivity and performance using data trends across Operations, Training, HR, Legal and senior leadership. Onsite position with licensing and supervisory requirements.

Qualifications

Active Life, Accident & Health Insurance license – required
3–5 years of supervisory experience – required
Strong coaching, mentoring and people-development skills
Experience working in a fast-paced, performance-driven environment
Strong analytical, problem-solving and communication skills
Contact Center, financial services and/or insurance industry experience is a plus

Responsibilities

Lead, coach and develop a team of Quality Consultants
Support the Contact Center through escalated and sensitive customer situations
Drive quality, productivity and performance results
Use data and trends to identify opportunities and improve processes
Partner across Operations, Training & Development, HR, Legal, Compliance and senior leadership
Support onboarding and development of Contact Center associates
Lead change and continuous improvement initiatives

Skills

Life, Accident & Health license

Supervisory experience

Coaching & mentoring

Fast-paced environment

Analytical & problem-solving

Insurance/financial services industry

Job description

Gerber Life Insurance Company in Fremont, MI is seeking a Supervisor, Quality Communications to lead a team of Quality Consultants in a life insurance call center.

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