Customer Service Supervisor

Gerber Life Insurance Company; Fremont Township (MI); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Parental leave

Job summary

Gerber Life Insurance Company in Fremont, MI is seeking an experienced Contact Center Supervisor to lead associates who service and sell life insurance products in a fast-paced, performance-driven environment. This onsite role requires living within commuting distance to Fremont.

You will coach, hire, train and develop a team, drive service, sales, quality and productivity goals, and partner with Legal and Compliance to ensure adherence to regulatory requirements.

Qualifications

• Active Life, Accident & Health Insurance license in your resident state.
• Typically, 3+ years of supervisory experience.
• Strong people leadership, coaching and performance-management skills.
• Proven ability to motivate teams and deliver results.
• Strong sales and customer-service mindset.
• Ability to effectively manage priorities in a fast-paced environment.
• Strong communication, analytical and problem-solving skills.
• Contact Center, financial services and/or insurance experience is a plus.

Responsibilities

• Lead, coach and develop a team of Contact Center associates servicing and selling Gerber Life Insurance products
• Drive individual and team performance across service, sales, quality and productivity goals
• Provide ongoing coaching, performance management and development planning
• Recruit, hire, train and develop team members
• Monitor performance trends and use data to drive results and continuous improvement
• Ensure adherence to policies, procedures and regulatory requirements
• Handle escalated and sensitive customer situations
• Partner across the organization, including with Legal and Compliance
• Lead and support change in a fast-paced Contact Center environment

Skills

Leadership

Coaching

Performance management

Sales mindset

Customer service mindset

Communication

Analytical

Problem-solving

Education

Life, Accident & Health Insurance license

Job description

Gerber Life Insurance is looking for an experienced Contact Center leader to join our team and lead associates who service and sell life insurance products in a fast-paced, performance-driven environment.

• Life Insurance Call Center Environment
• Hiring Range: $62,400–$75,000 annually

Before applying, please note:

This is an onsite position at our Fremont, MI office. Candidates must currently live within a reasonable commuting distance of Fremont to be considered. Additionally, candidates must already hold an active Life, Accident & Health Insurance license in their resident state.

Join Gerber Life Insurance Company — Somewhere You Want to Be

Gerber Life Insurance Company, a member company of Western & Southern Financial Group (Western & Southern), is committed to helping families protect what matters most. With career opportunities in Fremont, MI, and White Plains, NY, and select roles in Cincinnati, OH, Gerber Life Insurance Company offers associates the opportunity to contribute to meaningful work while building rewarding careers.

What You’ll Do: A Day in the Life of a Customer Service Supervisor

• Lead, coach and develop a team of Contact Center associates servicing and selling Gerber Life Insurance products
• Drive individual and team performance across service, sales, quality and productivity goals
• Provide ongoing coaching, performance management and development planning
• Recruit, hire, train and develop team members
• Monitor performance trends and use data to drive results and continuous improvement
• Ensure adherence to policies, procedures and regulatory requirements
• Handle escalated and sensitive customer situations
• Partner across the organization, including with Legal and Compliance
• Lead and support change in a fast-paced Contact Center environment

Your Qualifications, Skills and Experience

• Active Life, Accident & Health Insurance license in your resident state
• Typically, 3+ years of supervisory experience
• Strong people leadership, coaching and performance-management skills
• Proven ability to motivate teams and deliver results
• Strong sales and customer-service mindset
• Ability to effectively manage priorities in a fast-paced environment
• Strong communication, analytical and problem-solving skills
• Contact Center, financial services and/or insurance experience is a plus

Why Work for Us

We know people do their best work when they feel valued and are supported. That’s why we offer a comprehensive benefits package designed to help you succeed both at work and at home, including:

• Paid time off increasing with tenure.
• Tuition reimbursement and individualized career development plans.
• Medical, dental, vision, and life insurance.
• 401(k) savings plan with pension options.
• Parental leave and maternity leave.

Western & Southern is a Fortune 500® company recognized as one of America’s Best Midsize Employers by Forbes1. Our family of companies has received awards and recognitions for being a top workplace, including gold badges in Growth and Early Career from Where You Work Matters, reflecting a focus on creating opportunities for career development and advancement. We are dedicated to creating opportunities for our associates to grow and succeed.

Our Culture

Gerber Life Insurance Company and Western & Southern share a culture driven by integrity, top-notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.

Gerber Life Insurance Company is not just a place to work — it’s somewhere to grow, lead, win and make a difference in your career and community.