QUALITY CLAIM PROCESSING SUPERVISOR

CNH Industrial Group; Lebanon (IN); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH Industrial is seeking a Quality Supervisor to lead quality assurance activities and ensure compliance with customer and regulatory requirements.

You will guide the CPC quality team, drive continuous improvement initiatives, support problem-solving and corrective actions, and deploy resources to achieve safety, quality, delivery, and cost objectives while maintaining an effective Quality Management System.

Qualifications

• Bachelor's degree with 10 years of relevant experience or High school diploma with 14 years of relevant discipline.
• Experience leading quality assurance activities and cross-functional teams.
• Strong problem-solving, corrective action, and continuous improvement skills.

Responsibilities

• Administer and apply CNH NA dealer claim policy.
• Lead cross-functional team focused on claim management and customer service to achieve key metrics.
• Assign claims for processing and next level approvals within the organization.
• Facilitate issue resolution with customers, internal departments, and other regions.
• Develop policies, procedures, and methods to evaluate and improve quality of products and operations.
• Recommend new or enhanced methods, procedures and standards including reporting, new claim processes, and dealer training.
• Supports related systems and testing of new functionality.
• Controls and monitors operational and team expenses.
• Sets team priorities and ensures completion of work to meet business objectives.
• Other related duties as assigned.

Skills

Excel

Power BI

Education

Bachelor's degree with 10 years experience

High school diploma with 14 years experience

Job description

Category: Quality

Job Type: Full Time

Working Mode: Hybrid

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Quality Supervisor is responsible for leading quality assurance activities and ensuring compliance with company, customer, and regulatory requirements. This position provides leadership and direction to quality CPC team members, drives continuous improvement initiatives, supports problem-solving and corrective actions, and deploys resources to achieve safety, quality, delivery, and cost objectives while maintaining an effective Quality Management System.

Key Responsibilities

• Administration & application of the CNH NA dealer claim policy
• Lead cross functional team focused on claim management and customer service to achieve key metrics
• Assign claims for processing and next level approvals within the organization
• Facilitate issue resolution with customers, internal departments, and other regions
• Develop policies, procedures, and methods to evaluate and improve the quality of products and operations.
• Recommend new or enhanced methods, procedures and standards including and not limited to reporting, new claim processes, and dealer training.
• Supports related systems (i.e. CSPS, Click, call center systems) along with testing of new functionality
• Controls and monitors operational and team expenses.
• Sets team priorities and ensures completion of work to meet business objectives.
• Other related duties as assigned.

Experience Required

• A Bachelor's degree with 10 years of relevant experience or High school diploma with 14 years of relevant discipline

#LI-JB1

Preferred Qualifications

• Experience with developing, reporting, and utilizing excel, Power BI, or similar applications

Pay Transparency

The annual salary for this role is USD $74,625.00 - $99,500.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Savings & Retirement benefits
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

This position is currently a hybrid role (3 days onsite & 2 remote).

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

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CNH Industrial (NYSE: CNH) is a world-class equipment, technology and services company. The Company operates commercially through its brand portfolio which includes Case IH, New Holland, CASE and New Holland Construction Equipment.

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