Outbound Transport Logistics Specialist

CNH Industrial Group; Racine (WI); Hybrid; USD 64,000 - 98,000; Full time

Benefits offered by this job

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH Industrial in Racine, Wisconsin, is seeking an Outbound Transport Logistics Specialist in a hybrid role within the Parts & Service Logistics function. You will serve as the primary liaison between Dealer Parts Support, carriers, and distribution centers to ensure timely deliveries and effective issue resolution.

The role requires a Bachelor’s degree in a related field or equivalent experience, strong communication skills, and a customer-service mindset.

Qualifications

• Bachelor’s degree in a related field with 2 years in transportation, logistics, or distribution operations.
• High School Diploma or equivalent with 6 years in transportation, logistics, or distribution operations.
• Excellent verbal and written communication skills.
• Strong customer service mindset with ability to interact with dealers, carriers, and internal stakeholders.
• Ability to work independently while maintaining cross-functional partnerships.

Responsibilities

• Serve as the primary contact for Dealer Parts Support regarding transportation inquiries.
• Investigate and communicate shipment status, delivery exceptions, and freight claims.
• Monitor On-Time Delivery performance through shipment tracking and reporting.
• Coordinate with carriers, distribution centers, and internal teams to resolve disruptions.
• Analyze transportation metrics and identify opportunities for improvement.
• Provide timely updates to dealers and internal stakeholders about delays or service interruptions.
• Support transportation reporting, carrier reviews, and logistics initiatives.

Skills

Communication

Customer service

Cross-functional collaboration

Independent work

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Job description

Job Location: Racine - Wisconsin - United States

Category: Supply Chain

Job Type: Full Time

Working Mode: Hybrid

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

As the Outbound Transport Logistics Specialist, this operational role within the Parts & Service Logistics function will serve as the primary liason between Dealer Parts Support, carriers, distribution centers and stakeholders. The role ensures timely and effective resolution of dealer inquiries while proactively monitoring and supporting On-Time Delivery performance., ensuring timely and accurate deliveries, maintaining documentation, and supporting outbound logistics processes in alignment with business goals and company policies.

Key Responsibilities

• Serve as the primary point of contact for Dealer Parts Support regarding transportation and logistics-related inquiries.


• Investigate, resolve, and communicate shipment status, delivery exceptions, freight claims, and transportation issues affecting dealers.


• Monitor and support On-Time Delivery (OTD) performance through shipment tracking and reporting.


• Coordinate with carriers, distribution centers, and internal teams to resolve transportation disruptions and expedite critical shipments when necessary.


• Analyze transportation performance metrics and identify trends, root causes, and opportunities for continuous improvement.


• Provide timely updates and communication to dealers and internal stakeholders regarding shipment delays or service interruptions.


• Support transportation reporting, carrier performance reviews, and logistics service initiatives.


• Partner with cross-functional teams to improve the dealer delivery experience and drive operational excellence.


• Other duties as assigned.

Experience Required

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field with 2 year of experience in transportation,logistics, supply chain, customer service, or distribution operations or


• High School Diploma/Equivalent with 6 years of experience in transportation, logistics, supply chain, customer service, or distribution operations.


• Excellent verbal and written communication skills.


• Strong customer service mindset with the ability to effectively interact with dealers, carriers, and internal stakeholders.


• Ability to work independently while maintaining strong cross-functional partnerships.

Pay Transparency

The annual salary for this role is $63,750 - $97,750 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Savings & Retirement benefits


• Parental leave


• Adoption assistance


• Fertility & Family building support


• Employee Assistance Programs


• Charitable contribution matching and Volunteer Time Off

#LI-Hybrid

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"Know Your Rights\" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

Racine, US

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CNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment.

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