Quality Business Systems Analyst

Pratt & Whitney; United States; Remote; USD 101,000 - 203,000; Full time

Job summary

Join a forward-thinking aerospace and defense company as a technical business systems analyst. In this remote role, you'll leverage your expertise in SAP Quality processes and Hexagon/EtQ Reliance to optimize quality management systems. Collaborate with cross-functional teams to drive process improvements and ensure alignment with business objectives. This position offers a dynamic work environment where your problem-solving skills and technical proficiency will directly impact quality processes. With a robust total rewards package, this is an exciting opportunity to contribute to innovative solutions that push the boundaries of technology.

Benefits

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

401(k) match

Employee assistance program

Qualifications

• 8+ years of experience in SAP Quality processes and Hexagon/EtQ Reliance.
• Proven experience with IT life cycle and agile frameworks.

Responsibilities

• Map digital business requirements to technical requirements.
• Identify and drive process improvements through automation.

Skills

SAP Quality processes

Hexagon/EtQ Reliance Quality Management Suite

Data analytics

Problem-solving

Stakeholder management

Education

Degree in STEM

Advanced Degree

Tools

JIRA

Confluence

ServiceNow

Microsoft Tool Suite

SQL

Job description

Date Posted:

2025-04-21

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Corporate, Enterprise Services team:

The RTX Enterprise Services Organization is seeking a highly experienced technical business systems analyst to support the integration, optimization, and digital harmonization of quality processes and quality management systems. This role will focus on Hexagon/ETQ Reliance, Net-Inspect, SAP Quality, and the transition to S4 Hana, ensuring seamless functionality and alignment with business objectives. This role requires technical proficiency, creative problem-solving skills, and excellent communication skills.

What You Will Do:

• Working with the Quality team, map digital business requirements to technical requirements documents, documented use cases, and process maps to further the ideation through solutioning approach using our business process.

• Leverage our peer support teams and processes to design solutions from Intake through Delivery to Sustainment that meet business needs and are compliant with the organization’s goals and objectives.

• Guide stakeholders on best practices for digital quality management, ensuring alignment with business objectives as the customers prepare for transformation to S4 Hana.

• Identify and drive process improvements through automation, data analytics, and system enhancements. Conduct data analysis and reporting to drive continuous improvement in quality management.

• Develop and maintain technical documentation for system configurations, processes, and best practices.

• Lead the testing and validation of proposed solutions and ensure they meet business requirements.

• Act as a liaison between the technical teams and our engaged partners to ensure mutual understanding and flawless delivery of desired solutions for customer use.

• Collaborate with SAP, Hexagon/EtQ Reliance, Net-Inspect, eDX (Data and Analytics), as well as operational and business process SMEs across RTX.

• Partner with technical delivery teams throughout RTX and with approved third-party suppliers.

• Monitor system performance, respond to incidents and problem reports.

• Utilize CORE framework and tools.

• Travel possible, up to 10%.

Qualification You Must Have:

• Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM), and a minimum of 8 years of prior relevant experience, or an Advanced Degree and 5+ years’ proven experience working directly with SAP Quality processes, Hexagon/EtQ Reliance Quality Management Suite, with hands-on experience in system implementation and optimization.

• 5+ years working experience and knowledge of the IT life cycle: Requirements/Analysis, Design, Specification, Code/Configuration, Development Testing, Change Management, Sustain, and Optimize. Experience with agile frameworks/iterative approaches to software development and implementation projects including change management.

• Skilled in preparation of system requirement specifications to support application development including process flow development.

• Ability to drive innovation and process efficiency within quality management systems.

• Excellent problem-solving skills with a data-driven approach to decision-making with excellent communication and stakeholder management abilities.

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Working knowledge of Quality Management Systems, Quality standards, Supplier Quality, supporting solutions, and experience working with Net-Inspect quality solutions.

• Working knowledge of data analytics and reporting tools to enable quality insights and actionable decision making.

• CORE Professional Certification, Certification in SAP, Hexagon/ETQ Reliance, Business Analysis (PMI PBA, CBAP, SAFe, Six Sigma).

• Initiative / self-starter: able to execute within strategic vision with motivation and resiliency while being detail oriented with the ability to appropriately balance priorities, deadlines, and deliverables with excellent facilitation and strategic thinking skills.

• Understanding of Global Trade policies and how to access support in this key area and experience using SAFe Agile framework, JIRA, Confluence, ServiceNow, Microsoft Tool Suite, SQL.

Work Location:

REMOTE

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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