Quality Assurance Tester (IT Quality Assurance - Journey)

State-of-Washington-Dept.-of-Revenu; Tumwater (WA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Telework eligible

Hybrid work

Job summary

The Department of Revenue’s Audit division is seeking an IT Quality Assurance - Journey tester to ensure quality across ATLAS changes, enhancements, defects, projects, and service packs. You will lead and coordinate testing efforts with business users, document test scripts, and analyze results for continuous improvements.

You will independently plan, execute, and report on complex test scenarios, translate business needs into technical requirements, and collaborate across divisions to support

Qualifications

• Demonstrated ability to develop, execute, and document comprehensive software testing plans and scenarios.
• Proven ability to independently research, analyze, and resolve highly complex technical and business issues.
• Progressive experience serving as a liaison between technical and non-technical stakeholders.
• Demonstrated skill in creating clear, concise, and actionable documentation—test scripts, requirements, training materials.
• Proven ability to design, coordinate, deliver, and evaluate training for system users.
• Progressive experience analyzing and interpreting business processes, statutes, procedures, and dependencies.
• Demonstrated ability to collaborate across divisions, partner agencies, and external stakeholders.
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Progressive experience identifying and recommending solutions for complex system or process issues.

Responsibilities

• Execute and document comprehensive software testing plans for ATLAS changes and upgrades.
• Coordinate user acceptance testing with business users across the agency.
• Research, analyze, and resolve complex defects and data-related issues in production environments.
• Translate business needs into technical requirements and explain concepts to non-technical audiences.
• Develop and present training materials for system users and stakeholders.
• Monitor testing progress, report risks, and suggest process improvements.

Skills

Testing plans & scripts

Issue analysis & resolution

Stakeholder liaison

Documentation creation

Training delivery

Business process analysis

Cross-agency collaboration

Prioritization & time management

Analytical problem solving

Job description

This opportunity is only open to Department of Revenue employees and the successful candidate may remain in their current Washington duty station.

Attention Revenue!The Audit division is looking to fill an IT Quality Assurance - Journey position on the Audit ATLAS Team. This position is responsible for system quality assurance execution through comprehensive and accurate testing of Automated Tax & Licensing Administration System (ATLAS) changes, enhancements, defects, projects, core system upgrades, and service packs.

The hiring manager may start screening applicants as early as October 26, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

In support of ATLAS, the IT Quality Assurance Tester assists with developing, testing, implementing, and maintaining ATLAS and My DOR online services for assigned functional areas. The position regularly coordinates user acceptance testing by business users across the agency. IT Quality Assurance Testers are tasked with helping to understand business needs, research and test current system issues, assess the impact of proposed changes, and analyze and document requirements.

This position is expected to work independently to meet individual testing goals simultaneously with supporting team test goals and adjusting and supporting as required. Test planning is required within the overall goals and framework as well as the ability to concisely and effectively report progress and identify underlying issues that hinder the successful execution of the required testing scenarios. This person works alongside another IT Quality Assurance Tester on the team.

This position is eligible for telework/hybrid work, subject to manager approval and business needs. Certain duties require in-office attendance and/or physical presence at designated locations.

We are looking for a motivated professional with these competencies to support comprehensive and accurate testing of ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs. The ideal candidate will possess the following knowledge, skills, and abilities:

• Demonstrated ability to develop, execute, and document comprehensive software testing plans and scenarios, obtained through progressive experience performing quality assurance testing in complex IT systems such as enterprise or COTS applications.
• Proven ability to independently research, analyze, and resolve highly complex technical and business issues, gained through experience troubleshooting system defects, configuration changes, and data-related problems in a production environment.
• Progressive experience serving as a liaison between technical and non-technical stakeholders, demonstrated through translating business needs into technical requirements and explaining technical concepts to business users.
• Demonstrated skill in creating clear, concise, and actionable documentation—including test scripts, business requirements, training materials, and process recommendations— acquired through experience preparing technical or procedural documentation for diverse audiences.
• Proven ability to design, coordinate, deliver, and evaluate training for system users, supported by experience developing and presenting training in operational or technical subject areas.
• Progressive experience analyzing and interpreting business processes, statutes, procedures, and system dependencies, shown through experience recommending feasible system changes or process improvements.
• Demonstrated ability to collaborate effectively across divisions, partner agencies, and external stakeholders, gained through experience participating in cross-functional testing, requirement elicitation, or multi-agency initiatives.
• Proven ability to manage competing priorities and meet deadlines in a fast-paced, high-volume work environment, obtained through roles requiring independent judgment, workload planning, and adherence to tight project timelines.
• Progressive experience identifying, documenting, and recommending solutions for complex system or process issues demonstrated through experience using analytical methods, trend evaluation, and evidence-based decision making.

Preference may be granted to candidates who possess the following:

• In-depth knowledge and understanding of the Audit division’s business processes.
• Experience creating, reviewing, and analyzing complex test scenarios.
• Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships with external units or partners.
• Knowledge and experience with ATLAS/GenTax, FCR, and Delivery Workbench.
• Possess basic understanding of the concepts of Software Development Life Cycle (SDLC).
• A testing or Quality Assurance designation.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at [e-mail] or give me a call [phone].

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.