Quality Assurance Technician: Coffee QC & Cupping Lab

Westrock Coffee Company; Concord (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Westrock Coffee Company is seeking a Quality Assurance Technician for the QA Department. The role involves inspecting packing lines and grinders at shift start, verifying readings, and recording results, along with ongoing quality checks and documenting outcomes.

The position requires strong communication, attention to detail, and ability to log and analyze samples for ISO purposes. This is a full-time night shift in Concord, NC, with responsibilities spanning daily QA tasks and sample handling.

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Inspect packing lines and grinders at start of shift, verify readings and record results.
• Verify, inspect and record grinder/dump executions and packing line changes.
• Perform quality checks (roast color, moisture, grind analysis, dust content, weights) after item changes.
• Document results of quality checks and identify nonconforming goods for disposition.
• Notify QA Supervisor or Lead QA Technician of issues.
• Visually inspect returned goods and perform analysis if needed.
• Determine disposition of returned goods and log results.
• Receive and analyze customer complaints.
• Retrieve production samples and forward to Cupping Lab for sensory analysis.
• Log blend change samples and quality issues for ISO purposes.
• Ensure target samples are maintained and updated.
• Perform general housekeeping to maintain a quality/safe environment.
• Collect and set up product samples for sensory cupping.

Skills

Communication skills

Job description

Westrock Coffee Company is seeking a Quality Assurance Technician for the QA Department. The role involves inspecting packing lines and grinders at shift start, verifying readings, and recording results, along with ongoing quality checks and documenting outcomes.

The position requires strong communication, attention to detail, and ability to log and analyze samples for ISO purposes. This is a full-time night shift in Concord, NC, with responsibilities spanning daily QA tasks and sample handling.