QA Technician

Westrock Coffee Company; Concord (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Westrock Coffee Company is seeking a Quality Assurance Technician for the QA Department. The role involves inspecting packing lines and grinders at shift start, verifying readings, and recording results, along with ongoing quality checks and documenting outcomes.

The position requires strong communication, attention to detail, and ability to log and analyze samples for ISO purposes. This is a full-time night shift in Concord, NC, with responsibilities spanning daily QA tasks and sample handling.

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Inspect packing lines and grinders at start of shift, verify readings and record results.
• Verify, inspect and record grinder/dump executions and packing line changes.
• Perform quality checks (roast color, moisture, grind analysis, dust content, weights) after item changes.
• Document results of quality checks and identify nonconforming goods for disposition.
• Notify QA Supervisor or Lead QA Technician of issues.
• Visually inspect returned goods and perform analysis if needed.
• Determine disposition of returned goods and log results.
• Receive and analyze customer complaints.
• Retrieve production samples and forward to Cupping Lab for sensory analysis.
• Log blend change samples and quality issues for ISO purposes.
• Ensure target samples are maintained and updated.
• Perform general housekeeping to maintain a quality/safe environment.
• Collect and set up product samples for sensory cupping.

Skills

Communication skills

Job description

We are currently seeking a Quality Assurance Technician for our QA Deprtament.

• Inspect the set-up of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results
• Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change
• Document results of quality checks
• Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
• Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
• Determine disposition of returned goods
• Receive and analyze certain customer complaints
• Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
• Log blend change samples and quality issues for ISO purposes
• Ensure physical blend "target" samples are properly maintained and updated
• Perform general daily housekeeping in work area to maintain a quality/safe working environment
• Collect, organize and set up product samples for sensory cupping

Requisition Number

6921

Shift

12 Hour Night

Qualification

• Excellent oral and written communication skills

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