Quality Assurance Technician

Watts Water Technologies; Export (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Watts Water Technologies is seeking a Quality Assurance Manager to oversee the Calibration Program and support daily QA operations. The role requires a strong understanding of quality systems and inspections, alongside at least 3 years of relevant experience.

The ideal candidate will possess an ISO Internal Auditor certification and demonstrate proficiency in inspection techniques, using quality tools like micrometers and calipers. The position will be on-site at our Export, PA location.

Qualifications

• Minimum of 3+ years of experience with Quality Assurance Systems.
• Internal Auditor (ISO) certification is required.
• Understanding of inspection techniques and ability to use inspection equipment.

Responsibilities

• Manage the Quality Assurance Calibration Program.
• Coordinate outside calibration services.
• Provide support for quality and safety issues.

Skills

Quality Assurance Inspection

Metrology

Inspection techniques

Microsoft Office proficiency

Interpersonal communication

Education

High school diploma or GED

A.S. Degree in Manufacturing or Engineering (preferred)

Tools

Micrometers

Calipers

CMM

Height gages

Job description

Scope of Position

Responsible for managing the Calibration Program and providing technical assistance to support daily QA operations, projects, measurement methods and performance testing, and execution of the Quality Business System. This position reports to the site Quality Manager.

Primary Job Duties and Responsibilities

• Manage the Quality Assurance Calibration System Issue list of monthly calibration requirements, assure timely completion of calibrations, and verify record completeness and accuracy.
• Coordinate outside calibration services and related activities (testing, quotes, shipping, receiving).
• Maintain and assist in the optimization of the Gage Trak Calibration software/database/process.
• Manage the Quality Assurance and production gage inventory.
• Provide training and coaching on inspection and calibration methods.
• Make decisions using detailed Acceptance Criteria and Product Specifications regarding quality of parts/components.
• Provide daily functional support to the QA Lab to resolve production, quality, safety, and equipment/gage related issues.
• Verify non-conformances.
• Support daily inspections and testing as required.
• Provide support for continuous improvement and new product/process development projects.
• Assist with the maintenance of the Quality Business System.
• Update and recommend improvements to existing procedures and develop new procedures.
• Assist with the electronic document control for the Quality Department (QBS).
• Develop and improve inspection methods.
• Provide training on document/process changes.
• Manage the Internal Audit Process and conduct internal audits to ensure compliance with current ISO Standards.
• Assist with external ISO surveillance audits.
• Support outside agency visits related to certifications by interacting with the auditor/inspector, reviewing certification, records, and listings.
• Maintain all certifications, records, listings in electronic format.
• Review and monitor parts and products to ensure compliance with regulatory body requirements and applicable standards.
• Provide support to the Returned Material Authorization Process as required.
• Participate in and conduct Material Review Board meetings as required.
• Assume responsibility for other projects and duties as assigned by Manager, Quality or Company management.

Travel Requirements

Minimal required.

Required Qualifications

• High school diploma or GED.
• A minimum of 3+ years of experience with Quality Assurance Inspection, Methods, Quality Systems, or Manufacturing.
• Internal Auditor (ISO) certification required.
• Experience in basic Metrology and Calibration is required.
• Quality/Mechanical Lab experience is a plus.
• Understanding of inspection techniques and ability to use inspection equipment (micrometers, calipers, CMM, microscope, height gages, etc.).
• Ability to read and interpret part/assembly drawings.
• Computer proficiency on Microsoft Office (Word, Excel, Outlook).
• Excellent interpersonal, written communication, organization, and time‑management skills.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices.
• Successfully establish employment eligibility and satisfactorily complete background checks, drug screening, and required pre‑employment testing.

Preferred Qualifications

• A.S. Degree—Manufacturing, Engineering, or technical discipline.
• ASQ Certifications (CMI, CQT, CQA) preferred.

General Company Competencies

• Commitment to integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on‑site at a manufacturing facility and will perform the majority of duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Export, PA location (Monday – Friday). Your scheduled work hours will be communicated by your manager.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office‑related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Occasional lift and carry up to 50 lbs.
• Ability to wear personal protective equipment (safety shoes, hearing protection, safety glasses).

Equal Employment Opportunity

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.