Quality Assurance Tech - PCC

Connection; Wilmington, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Connection is seeking a Quality Assurance Technician to perform audits on production processes in the configuration lab and to support quality systems. You will analyze issues, document findings, and drive corrective actions using quality tools to improve product and process quality.

The role requires an Associate Degree or equivalent, knowledge of hardware/software configurations, and strong data analytics.

Qualifications

• Degree: Associate Degree or equivalent; required to work with quality systems.
• Familiar with hardware and software configurations and their impact on quality.
• MS Office knowledge is beneficial (Word, Excel, PowerPoint, Access).
• Strong attention to detail for quality adherence and accuracy.
• Problem solving with ability to research and collaborate with multiple people.
• Basic knowledge of ISO 9001 standards and how to apply them.
• Data management and analytics knowledge.

Responsibilities

• Performs quality audits on production product and processes in the configuration lab.
• Analyses, troubleshoots, and documents problems; identifies root causes and drives corrective actions.
• Uses quality tools and audits improvements for effectiveness.
• Conducts data analysis and test validations using SPC and risk priority numbers.
• Audits adherence to standard work and workflow processes; documents risks and errors.
• Manages the non-conforming database for analysis and reporting.
• Assists operations with COPQ tracking.
• Collaborates with technicians and leads to drive quality and continuous improvement.
• Participates in requirement/design reviews and Quality Assurance strategy meetings.
• Tracks CI projects—stats, control analyses/PDCA.
• Submits proposals for improvements and participates in CI activities.
• Assists Process Improvement Engineering.

Skills

Attention to detail

Problem solving

Data analysis

Collaboration

Education

Associate Degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Access

PowerPoint

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Under the supervision of the Quality Supervisor, the Quality Assurance Technician conducts audits on the process, products and systems in the Configuration environment and other areas as required. Using defined tools and scripts, the Tech identifies issues, analyzes those found during testing, and documents the findings. The Technician also provides support in assessment, implementation and maintenance of quality systems and processes that meet or exceed ISO standards and customer specific requirements. Reports out KPIs as needed to achieve the goals and objectives of the organization.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Performs quality audits on the production product and processes in the configuration lab.
• Analyzes, troubleshoots, and documents problems, isolates and finds root causes, drives corrective and preventative actions using quality tools and audits improvements for effectiveness.
• Conducts data analysis and test validations using statistical process control as well as RPN, (risk priority number).
• Audits adherence to standard work and workflow processes. Documenting risks and potential errors.
• Administers the non-conforming database for analysis and reporting.
• Assists operations with COPQ (cost of poor quality) tracking.
• Collaborates with technicians and leads to drive quality, continuous improvement and process controls, including standard work.
• Participates in requirement/design reviews and Quality Assurance strategy meetings.
• Tracking CI Projects - stats, Control Analysis/PDCA.
• Submits proposals for improvements and participate in continuous improvement activities.
• Assists Process Improvement Engineering.

Requirements

• Degree requirements: Associate Degree or the equivalent combination of education and work experience.
• Working knowledge in Hardware and Software configurations.
• Familiar with Microsoft Office software: Word, Excel, PowerPoint and Access are beneficial.
• Strong attention to detail for quality adherence.
• Problem solver with ability to research, investigate and problem-solve issues working with multiple people.
• Basic knowledge of ISO 9001 standards with ability to understand the application of the requirements.
• Data management and analytics knowledge.