Quality Assurance Supervisor - Shipping Days

Assurant, Inc.; Irving, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Assurant, Inc. is seeking a Quality Leader to manage day-to-day quality team activities in Irving, TX. The role focuses on ISO compliance, adherence to company standards, and driving continuous improvement across processes.

Responsibilities include scheduling, task assignment, performance monitoring, and reporting on quality metrics. The incumbent will mentor staff, coordinate cross-functional teams and partner with management to achieve department goals.

Qualifications

• Must have HS Diploma or GED.
• Minimum of 3 years in a leadership role in a fast-paced, high-volume manufacturing/repair environment.
• Minimum of 3 years prior experience in a quality-related role.
• Ability to identify process and workflow improvements.
• Demonstrated experience supervising and coaching others.
• Strong verbal and written communication skills.

Responsibilities

• Provide inspection, training and audit results, both verbal and written.
• Map quality process flows and identify improvements.
• Perform internal quality audits per standards.
• Ensure policy adherence while maintaining staff morale and training.
• Collaborate with management to set department goals and drive results.
• Create reports to track product flow and task completion.

Skills

Leadership

Quality Systems

MS Office

Communication

Process Improvement

Staff Coaching

Education

HS Diploma or GED

Associates Degree

Lean Six Sigma training

Tools

Tableau

Excel

Job description

This job is responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. They are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team.

This is an onsite role in our Irving, TX location with a schedule of Monday- Thursday, 6:00 am to 4:30pm.

What will be my duties and responsibilities in this job?

• Provide verbal and written inspection, training and audit / inspection results
• Map out the Quality process flows, identify potential process and workflow improvements
• Personally perform internal quality audit work in accordance with developed Quality / Company standards
• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with management to establish department and company goals, and rely on experience, judgment, and innovation to achieve them
• Create and utilize reports to accurately represent product flow and task completion rates and percentages
• Participate in operational improvement initiatives at the site
• Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with manager to review the peakon score and create action plans within the tool
• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity
• Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Ensure proper labor utilization and develop staffing requirements
• Conduct interviews for all nonexempt personnel and temporary employees

What are the requirements needed for this position?

• Must have HS Diploma or GED
• Minimum of 3-years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
• Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment
• Ability to identify potential process and workflow improvements
• Demonstrated experience with direct supervision and coaching of others
• Must have strong verbal and written communication skills
• Able to successfully interface with all levels of Company personnel as well as external personnel
• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
• Driven, goal-oriented, never confuses effort with results
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• May be required to work across multiple shifts

What other skills/experience would be helpful to have?

• Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
• Understanding of Lean and Six Sigma methodologies
• Experience auditing processes and writing work instructions
• Experience with ISO 9001 or R2 certifications