Quality Assurance Supervisor

DHL Supply Chain; Whiteland (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading logistics company as a Quality Assurance Supervisor. This role involves overseeing quality assurance programs, ensuring compliance with regulations, and leading a team to maintain high standards. Ideal candidates will have a relevant degree and experience in a regulated environment.

Benefits

Competitive wages

Comprehensive insurance benefits

401K plan

Paid vacation

Holidays

Qualifications

• 0 to 1 year of relevant experience in a regulated environment.
• Experience in manufacturing, food, life sciences, or 3PL industry.

Responsibilities

• Supports maintenance and continuous improvement of the quality system.
• Tracks, monitors, and reports quality assurance metrics.
• Supervises, coaches, and trains hourly associates.

Skills

Communication

Problem Solving

Continuous Improvement

Education

Bachelor’s degree in a related field

Certification related to quality control

Tools

Databases

Spreadsheets

Word Processing Software

Job description

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Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities, we look forward to exploring career possibilities with you!

Job Description

The Supervisor supports a specific quality assurance program and quality control activities to ensure site compliance with the DHL Quality Management System, customer, and regulatory requirements. This role involves direct supervision of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or specific procedures, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and SOPs/work instructions.
• Provides support for key regulatory, customer, and third-party audits.
• Tracks, monitors, and reports quality assurance metrics for the site.
• Monitors training and development of site associates to ensure compliance with processes and regulations.
• Acts as a customer point of contact for QA-related issues and initiatives.
• Partners with QA management to develop, distribute, and maintain management reports.
• Ensures daily compliance with relevant regulatory requirements.
• Maintains customer service and business standards daily.
• Plans, conducts, and acts upon inspection processes such as Gemba walks and Standards Confirmation.
• Supervises, coaches, and trains hourly associates supporting quality assurance and control activities.
• Performs other duties as assigned.

Required Education and Experience

• 0 to 1 year of relevant experience in a regulated environment (ISO, FDA USA, Health Canada, etc.).
• Experience in manufacturing, food, life sciences, or 3PL industry.
• Bachelor’s degree in a related field or 0-3 years of relevant work experience.
• Certification related to quality control (e.g., RAC, Six Sigma).
• Working knowledge of databases, spreadsheets, and word processing software; fundamental knowledge of statistics.
• Good written and verbal communication skills.

Our organization offers a business casual environment focused on teamwork, associate development, training, and continuous improvement. We provide competitive wages, comprehensive insurance benefits (health, dental, vision, life), 401K plan, paid vacation, and holidays.

We are an equal opportunity employer.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Transportation, Logistics, Supply Chain, Storage