Quality Assurance Supervisor

Progressive Community Outreach LLC; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Staff Supervisor, where you'll play a vital role in enhancing service quality and family engagement. In this impactful position, you will be responsible for overseeing staff practices, ensuring that every aspect of the Client's service plan is executed effectively. Your role will involve regular communication with families and staff, conducting assessments, and collaborating with management to uphold the company’s mission. This position offers a unique opportunity to make a difference in the community by fostering strong relationships and improving service delivery. If you're passionate about community outreach and staff development, this is the perfect role for you.

Qualifications

• Experience in staff supervision and family engagement practices.
• Strong communication and documentation skills required.

Responsibilities

• Oversee staff engagement and maintain family contact.
• Conduct assessments and ensure service plan adherence.

Skills

Employee Engagement

Family Engagement

Communication Skills

Documentation Skills

Education

Bachelor's Degree in Social Work or related field

Job description

Position Summary

The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Client’s service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Client’s Family, and PCO management team. The Staff Supervisor will ensure the Company’s mission is intact.

Program Delivery

1. QA will receive a copy of Service Plan and Assessment.
2. QA will make one monthly contact with the guardian via telephone.
3. QA will conduct one family engagement session with the Worker and Client per month.
4. QA will ensure the family is informed about service delivery by educating them on the service plan.
5. QA will report all findings and/or concerns to the Program Director.
6. QA will conduct initial assessments with new referrals.

Supervisor’s Responsibilities

1. Assess staff engagement practices of Mentors and Parent Coaches.
2. Maintain one contact per month with each family assigned on caseload.
3. Maintain oversight of families identified on caseload (25 - 30).
4. Maintain accurate documentation of QA calls and family engagement sessions.
5. Report any concerns immediately to the Program Director.
6. Participate in one monthly meeting with other QA staff supervisors.
7. Access trends amongst staff engagement and identify commonalities of feedback provided from families in service.
8. Provide recommendations as deemed necessary and present them to the Program Director.
9. Shadow staff identified by the Program Director on various home visits or outings.
10. Assist with the creation and implementation of a PLAN OF ACTION.
11. Ensure bi-weekly contact is made with the referring agency of the Client.
12. Ensure all important dates are reported to the Program Director or Office Administration (i.e., FAPT, ICC, FPM, Court Hearings, etc.).
13. Ensure FAPT reports are completed by Staff.
14. Review monthly reports and submit revised documents.
15. Maintain all directives that are provided by the Program Director or Chief Executive Officer.