Site Manager, DashMart - CLE - 2 [Akron, OH]

DoorDash; Akron (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Paid time off

Medical/dental/vision benefits

Job summary

DoorDash is seeking a hands-on Warehouse Operations Lead to manage a DashMart distribution center, lead Shift Leads and Operations Associates, and own daily site operations. You will drive safety, productivity, and a strong culture while meeting site-level metrics and labor budgets.

You will use data to identify process improvements, maintain quality metrics like order accuracy and fulfillment speed, and collaborate with cross-functional teams to equip your team with the right tools and training.

Qualifications

• 3+ years' of team leadership experience in high volume operations.
• Experience managing teams of 10+ employees.
• Ability to solve problems from first principles in a startup-like environment.

Responsibilities

• Lead and develop a high-performing Shift Leads and Operations Associates team.
• Own day-to-day operations of one DashMart warehouse, including scheduling and labor budget management.
• Ensure order accuracy, fulfillment speed, and quality metrics.
• Use data to identify inefficiencies and drive process improvements.

Skills

Team leadership

Data analysis

Excel/Google Sheets

Labor budgeting

Education

Bachelor's degree

Job description

About the Role

In this role, you'll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

Key Responsibilities

• Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You'll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
• Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You'll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
• Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
• Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

We're excited about you because...

• You have 3+ years' of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
• You have managed high-performance teams of 10+ employees.
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You're excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
• You are unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments.
• You are analytical. You let data win arguments. You are a data-first problem solver, and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
• You have a college degree, or relevant professional work experience.
• You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$64,800 - $95,300 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a tech