Quality Assurance Supervisor

Intervala, Llc; Mount Pleasant (Westmoreland County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Intervala, LLC in Mount Pleasant, PA is seeking a Quality Assurance Supervisor to lead the RMA & MRB functions, manage nonconforming materials, and drive root cause analysis within the quality team.

The role partners with Operations, Engineering, and Customer Service to ensure regulatory compliance, accurate reporting, and continued product quality, while supporting audits and continuous improvement initiatives.

Qualifications

• Proficient with MS Office (Word, Excel, Outlook).
• Strong technical writing and documentation skills.
• Ability to manage multiple tasks with accuracy and meet deadlines.

Responsibilities

• Supervise RMA Rework Team and coordinate activities.
• Own the customer RMA lifecycle from intake to return shipping.
• Lead MRB activities for disposition of nonconforming materials.

Skills

MS Office

Technical writing

Organizational skills

Communication

Cross-functional teamwork

MRB/RMA knowledge

Education

Associate's degree in technical or business-related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Supervisor

Full Time Mount Pleasant, PA, US

3 days ago Requisition ID: 1820

Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.

Quality Assurance Supervisor

Job Summary

The Quality Assurance Supervisor - RMA & MRB supports the Quality Department by ensuring timely and accurate handling of nonconforming materials and customer returns. This role plays a central part in driving product quality, customer satisfaction, and internal compliance by coordinating cross functional communication, supporting root cause analysis activities, and overseeing process handling of nonconforming materials and product.

Essential Functions

• Supervise, schedule, and coordinate the RMA Rework Team consisting of Failure Analysis Test Technicians, Repair Technicians, and Quality Technicians.
• Serve as operational owner of the customer RMA lifecycle; manage intake, evaluation, testing, rework, and return shipping handoffs while driving key cycle-time metrics.
• Lead the internal Material Review Board (MRB) to ensure traceability, containment, documentation, and timely disposition of internal nonconforming materials and products.
• Partner with the Supplier Quality and Purchasing teams to support supplier corrective actions and assist with data capture for monitoring supplier performance.
• Monitor nonconforming material and RMA trends; maintain accurate ERP/QMS record; prepare analyses and monthly operational quality reports for management.
• Participate in continuous improvement efforts by identifying recurring issues and supporting corrective action plans.
• Assist with internal/external audits by providing documentation and demonstrating process compliance.
• Ensure adherence to company quality standards, regulatory requirements, and safety practices.
• Assist ESD Coordinator with ESD inspections as needed.
• Support and/or facilitate training on pertinent quality processes.
• Coordinate and/or perform additional quality-related duties as assigned.

Knowledge, Skills, & Abilities

• Proficient with MS Office applications. (Word, Excel, Outlook, Access, etc.)
• Strong technical writing and documentation skills.
• Strong organizational skills with the ability to manage multiple tasks with accuracy.
• Effective communication and teamwork skills across functions such as Quality, Operations, Engineering, and Customer Service.
• Working knowledge of quality systems, MRB processes, or RMA workflows is a plus.

Required Experience & Education

• 5 years of experience in a manufacturing environment
• 2 years of experience in a Quality Role
• Associate’s degree in technical or business-related field.
• Familiarity with ISO9001, ISO13485, and/or AS9100
• Ability to read and interpret blueprints, schematics, and technical drawings

Why You’ll Love Working Here

• Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
• Be part of a company that’s growing, changing, and full of new opportunities
• A supportive, team-focused culture where your ideas matter
• Meaningful work that impacts industries making a difference in the world

Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).

Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export-controlled items, not as a condition for hire.

Equal Opportunity Employer

Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.