Quality Assurance Specialist – Service & Maintenance

Gana-A'Yoo, Limited; Rock Island (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

The QC Specialist position is multifaceted and diversified in its scope. Plan, direct, or coordinate the work activities and resources necessary for maintaining highest quality service delivery in accordance with cost, quality, and quantity specifications.

Responsibilities include creating and implementing monitoring processes to ensure finished service quality adheres to contract standards and safety guidelines; preparing and maintaining service quality reports; providing analysis to PM and

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Two (2) years of practical experience in quality assurance required; experience in janitorial preferred.
• Possession of a valid driver's license; must qualify for company insurance coverage based on driving record.
• Ability to pass a background and drug screening.
• Demonstrated proficiency with Microsoft Windows, Microsoft Office 365, Skype for Business, and a web collaboration tool such as Google Docs.
• Ability to communicate in a clear and concise manner and meet deadlines as assigned.

Responsibilities

• Create and implement monitoring processes to ensure that finished service quality adheres to contract standards and safety guidelines.
• Prepare and maintain service quality reports and communicate outcomes of quality assurance activities.
• Furnish APM and PM with service analysis and propose alternative solutions once a service issue has been identified.
• Utilize quality rating results in regular assessments and report any changes in rating to PM.
• Confer with APM and PM to arrange service requirements, staffing needs, and duty assignments within budgetary limitations and time constraints.
• Responsible for service quality document management.
• Performs incidental tasks related to the position as well as various duties, as assigned, to support the overall objectives/goals of the team while maintaining a positive attitude.
• Perform additional tasks and responsibilities as assigned to support team and organizational goals.

Skills

Quality assurance experience

Communication skills

Deadline-driven

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Windows

Skype for Business

Google Docs

Microsoft Office 365

Job description

The QC Specialist position is multifaceted and diversified in its scope. Plan, direct, or coordinate the work activities and resources necessary for maintaining highest quality service delivery in accordance with cost, quality, and quantity specifications.

Responsibilities include creating and implementing monitoring processes to ensure finished service quality adheres to contract standards and safety guidelines; preparing and maintaining service quality reports; providing analysis to PM and