Quality Assurance Specialist - PT Days

Good Samaritan; Auburn (NE); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Good Samaritan in Auburn, NE is seeking a part-time Quality Assurance professional to develop, maintain, and track QA processes across Shared Services. You will monitor calls, analyze trends, and drive improvements in knowledge and case management.

The role emphasizes coaching and performance development for Employee Service Center staff, applying HR policies to deliver accurate service. This position requires strong analytical, communication, and organizational skills, with attention to detail

Qualifications

• Strong analytical and problem solving skills.
• General knowledge of Human Resources policies, procedures, and processes.
• Experience with quality assurance in Service/Shared Services environment is preferred.

Responsibilities

• Develop, maintain, and track quality assurance processes across Shared Services.
• Monitor, document, and analyze Employee Service Center calls to identify improvement opportunities.
• Monitor performance metrics and identify opportunities for development for individuals and teams.
• Lead and facilitate Shared Services training and coaching to improve performance.

Skills

Analytical skills

Problem solving

Organizational skills

Attention to detail

Data management

Customer service

Interpersonal skills

Communication skills

Job description

Careers With Purpose

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

Facility: GSS NE Auburn
Location: Auburn, NE
Address: 1322 U St, Auburn, NE 68305, USA
Shift: Day
Job Schedule: Part time
Weekly Hours: 20.00
Salary Range: $16.00 - $25.50

Job Summary Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training. In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

Benefits Good Samaritan offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Good Samaritan is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail]. Good Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0273193

Job Function: Quality and Risk Management

Featured: No