Quality Assurance Specialist - PT Days

Good Samaritan Society; Northern (KY); Hybrid; USD 22,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Good Samaritan Society is seeking a QA Analyst for Shared Services. You will develop, maintain, and track quality assurance processes, monitor Employee Service Center calls, and drive improvements across performance metrics.

Responsibilities include coaching, data analysis, and leading Shared Services training to ensure high-quality customer service and efficient operations.

Qualifications

• Quality assurance processes for Shared Services.
• Monitoring and coaching of Employee Service Center calls.
• Tracking performance metrics and identifying improvement opportunities.

Responsibilities

• Develop, maintain, and track QA processes across Shared Services.
• Monitor and coach Employee Service Center calls to improve performance.
• Monitor and analyze employee inquiries and common issues to drive improvements.
• Lead and facilitate Shared Services training and knowledge sharing.

Skills

Analytical skills

Problem solving

Organizational skills

Attention to detail

Data tasks

Customer service

Interpersonal skills

Communication skills

Job description

Careers With Purpose

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

Facility: GSS NE Auburn
Location: Auburn, NE
Address: 1322 U St, Auburn, NE 68305, USA
Shift: Day
Job Schedule: Part time
Weekly Hours: 20.00
Salary Range: $16.00 - $25.50

Job Summary

Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training.

In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

Benefits

Good Samaritan offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Good Samaritan is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

Good Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0273193
Job Function: Quality and Risk Management
Featured: No