Quality Assurance Specialist: Elevate Processes & Training

C&S Employment Solutions; Jefferson City (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

C&S Employment Solutions in Jefferson City, MO, is seeking a full-time Quality Assurance Specialist to uphold quality standards and ensure contractual compliance. The role focuses on evaluating staff, developing improvement strategies, and generating performance reports to guide operations.

The ideal candidate has a high school diploma, QA experience, strong attention to detail, and excellent written and verbal communication skills to train staff and implement new procedures.

Qualifications

• High School diploma or equivalent required.
• Previous QA (QA) experience required, preferably involving quality monitoring, performance evaluations, compliance, or process improvement.
• Ability to review work for accuracy, identify errors, and ensure compliance with established standards and procedures.
• Strong attention to detail and the ability to analyze information and identify areas for improvement.
• Ability to read, understand, and follow policies, procedures, and established guidelines.
• Effective written and verbal communication skills, with the ability to communicate clearly and accurately with internal and external contacts.
• Ability to learn new processes, apply job-specific policies and procedures, and complete assignments within established guidelines.
• Additional training or education in quality assurance, business operations, or a related field is preferred.

Responsibilities

• Evaluate staff on quality of work performed as measured against project standards, contractual requirements, and performance measures.
• Assist with development, design, and recommend strategies or activities to improve performance in the Income Maintenance Mail Room.
• Assist with development, analysis and distribution of project reports and performance indicators.
• Regularly assess knowledge needs of staff related to processes and policies and develop plans to meet those requirements.
• Conduct monitoring activities for quality assurance purposes including outgoing mail.
• Assist with monitoring performance and meeting contractual requirements.
• Remain up-to-date on policies and procedures for all operations, assist in developing new procedures, and update existing procedures when changes occur.
• Assist in production and update of staff resource materials including quick reference guides, matrices, charts, and workflows.
• Perform staff trainings.
• Perform other duties as assigned by management.

Skills

Quality Assurance

Attention to detail

Communication skills

Process improvement

Education

High School diploma

QA training or related field (preferred)

Job description

C&S Employment Solutions in Jefferson City, MO, is seeking a full-time Quality Assurance Specialist to uphold quality standards and ensure contractual compliance. The role focuses on evaluating staff, developing improvement strategies, and generating performance reports to guide operations.

The ideal candidate has a high school diploma, QA experience, strong attention to detail, and excellent written and verbal communication skills to train staff and implement new procedures.