Quality Assurance Specialist - CX & Field Ops

Fox Pest Control in; Logan (UT); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive health insurance

401k with generous match

PTO for full-time employees

Paid holidays

Paid sick leave

Job summary

Fox Pest Control in Logan, UT is seeking a Quality Evaluator (Finance) to review customer service calls and field service documentation against quality standards. The role requires objective evaluations, clear findings, and trend identification to boost customer experience and operational consistency.

This in-office/hybrid position offers strong growth, competitive benefits, and hands-on training. You’ll work with dispatch and field QA processes to ensure accurate scoring and adherence to

Qualifications

• High school diploma or equivalent and 1+ year of customer service, contact center, or field operations experience; quality assurance or auditing experience preferred.

Responsibilities

• Review customer service calls and field notes for accuracy and adherence to standards.
• Score calls and field work using approved QA processes.
• Identify trends and provide actionable feedback to improve service and operations.
• Collaborate with dispatch and field teams to ensure complete, clear documentation.

Skills

Customer service

Attention to detail

Communication skills

Time management

Team collaboration

Education

High school diploma

Tools

Five9

PestRoutes

Excel

Outlook

Job description

Fox Pest Control in Logan, UT is seeking a Quality Evaluator (Finance) to review customer service calls and field service documentation against quality standards. The role requires objective evaluations, clear findings, and trend identification to boost customer experience and operational consistency.

This in-office/hybrid position offers strong growth, competitive benefits, and hands-on training. You’ll work with dispatch and field QA processes to ensure accurate scoring and adherence to