Quality Assurance Specialist: Compliance & Improvement

Jubilee Association of Maryland, Inc.; Kensington (MD); Hybrid; USD 66.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan contributions

Paid holidays

Zusammenfassung

Jubilee Association of Maryland, Inc. is hiring a Quality Assurance Specialist to join the Quality Enhancement team in Kensington, MD.

The role focuses on incident investigations, inspections, and recommendations to improve services for adults with developmental disabilities. The position requires an Associate degree and 2–3 years of QA/compliance experience, with strong communication and data-tracking skills.

Qualifikationen

• Associate degree or equivalent coursework in human services, social work, business administration, psychology or a related field.
• 2-3 years of related professional experience in quality assurance, compliance, program monitoring with DDA experience preferred.
• Transparent communication, accountability, and a growth-oriented approach to feedback and continuous improvement.
• Advanced reasoning abilities, good judgment, and a high level of discretion and confidentiality.
• Advanced written and verbal communication, with strong interpersonal skills and person-first language.

Aufgaben

• Collaborate with QA manager to complete incident reporting and investigations; assume incident management when unavailable.
• Assist with preparation and follow-up for recommendations, plans of correction, and action plans.
• Conduct quarterly inspections to ensure regulation compliance and quality of life.
• Assist with state and county audits and inspections.
• Complete and maintain training and certifications required for the role.
• Support Human Rights Committee meetings preparation and follow-up.
• Compile data and prepare incident reports for management review.
• Coordinate and deliver quality assurance trainings.
• Collaborate with Person-Centered Planning to gather annual satisfaction data.
• Review Personal Outcome Measures assessments to identify priorities and follow up with management.
• Work with Program Services to ensure consistent quality and compliance standards.
• Adapt priorities during emergent incidents or audits while progressing planned QA projects.
• Maintain data integrity across QA systems (e.g., monday.com, spreadsheets).
• Other duties as assigned

Kenntnisse

Transparent communication

Accountability

Growth mindset

Advanced reasoning

Judgment

Discretion

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Disability regulations

People skills

Bilingual English/Spanish

Ausbildung

Associate degree or equivalent coursework in human services, social work, business administration, psychology or a related field

Tools

Microsoft Suite

Excel

Monday.com

Database

Jobbeschreibung

Jubilee Association of Maryland, Inc. is hiring a Quality Assurance Specialist to join the Quality Enhancement team in Kensington, MD.

The role focuses on incident investigations, inspections, and recommendations to improve services for adults with developmental disabilities. The position requires an Associate degree and 2–3 years of QA/compliance experience, with strong communication and data-tracking skills.