Quality Assurance Specialist - Aging & Disabilities

Sedgwick County; Wichita (KS); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Sedgwick County seeks a Quality Assurance Specialist for Aging & Disabilities to monitor satisfaction and compliance across IDD programs. You will manage QA data, document outcomes, and assist in quarterly trend reporting.

The role requires a high school diploma with 6 months of relevant experience, plus a valid Kansas driver’s license. Remote work eligible with a Monday–Friday schedule and 8-hour days.

Qualifications

• High school diploma or equivalent.
• Six (6) months of experience working with individuals with intellectual and/or developmental disabilities.
• Valid Kansas driver’s license.
• Criminal, abuse/neglect registry background checks required.
• Proficiency in MS Outlook/Word/Excel/Access.

Responsibilities

• Enter satisfaction survey outcomes and trend data.
• Record QA committee scoring data for trend reports.
• Monitor quarterly reviews and deadlines for QA Committee.
• Maintain incident records for critical events in QA system.
• Coordinate site visits and report outcomes to QA team.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Driver's license

Education

High school diploma

Bachelor’s degree

Tools

Relias Learning

Quality Consult database

Job description

Select how often (in days) to receive an alert: Create Alert

Quality Assurance Specialist - Aging & Disabilities

Work Schedule: Monday-Friday,between 8:00am-6:00pm,depending on program needs, 8 hours per day,Remote work eligible

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .

Performs quality assurance related activities to monitor satisfaction of individuals who are receiving IDD services in Sedgwick County. Interacts with affiliates and consumers in the community and provides internal data management for the Quality Assurance (QA) department.

Data Management

• Record satisfaction survey outcomes received during annual functional assessments
• Select, assign and monitor deadlines of quarterly reviews to the local Quality Assurance Committee
• Record Quality Assurance Committee scoring data for preparation of trend reports
• Enter critical incidents of consumers pertaining to police involvement, hospitalizations, and cases of abuse, neglect, or exploitation in Quality Consult database
• Complete quarterly trend reports based on critical incident reporting
• Monitor mandatory training and create membership badges of Quality Assurance Committee members

Continuous Quality Improvement

• Interact with consumers and affiliate staff members when completing Community Service Provider day and residential site visits
• Document and report site visit outcomes
• Communicate with consumers to evaluate service dissatisfaction; report outcomes to appropriate QA team member
• Report to the appropriate QA team member any identified quality assurance related concern

Contract Compliance

• Monitor service expectations during site visits to Day program affiliate locations and Residential program affiliate locations
• Manage user information in Relias Learning; perform administrative duties as assigned
• Monitor compliance hotline
• Monitor active users in Relias on-line training system
• Interact with affiliates around KDADS background checks, maintaining internal resources
• Other contract compliance duties as assigned

Minimum Qualifications

High school diploma or equivalent. Six (6) months of experience working with individuals with intellectual and/or developmental disabilities. Per Sedgwick County policy, this is a driving level position that requires a valid Kansas driver’s license without restrictions and current proof of automobile insurance. Applicable knowledge of Microsoft Outlook, Word, Excel and Access. Must submit to criminal, abuse/neglect registry background checks.

Preferred Qualifications

Bachelor’s degree in the field of human services or a related field.

Nearest Major Market: Wichita
Job Segment: Quality Assurance, Database, Technology