Quality Assurance Specialist (52614)

WestCare Foundation, Inc.; North Highlands (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

WestCare Foundation, Inc. is seeking a QA Support role to assist the Contract Compliance Manager with quality assurance tasks. The position involves auditing participant files, conducting QA reviews, and supporting staff through meetings and training.

A strong attention to detail and adherence to confidentiality are essential. The role requires a High School Diploma and preferred experience in social services or case management.

Qualifications

• Experience in case management or similar social services preferred.
• Excellent language and interpersonal skills; professional appearance.
• Strong organizational and documentation abilities.
• Valid driver's license and ability to obtain agency insurance.
• Ability to obtain CDCR clearance; CPR/First Aid and TB testing may be required.

Responsibilities

• Audit active participant files for completeness per guidelines.
• Conduct quality assurance reviews of participant files.
• Attend staff meetings, trainings, and in-service sessions.
• Monitor systems, procedures, and standards; report deviations.
• Develop concise, timely reports as needed.
• Ensure documentation is complete before data entry.
• Schedule site visits for CBPs and QA reviews.
• Follow up on providers' documentation for billing.

Skills

Interpersonal skills

Organizational skills

Documentation skills

Communication

Education

High School Diploma or equivalent

Bachelor's degree related field preferred

Job description

Job Details

Job Location: North Highlands 4616 Roseville Road - North Highlands, CA 95660
Position Type: Full Time
Education Level: High School
Salary Range: $22.00 - $24.00 Hourly
Job Category: Nonprofit - Social Services

Position Summary

Person in this position will be responsible for assisting the Contract Compliance Manager in the performance of all listed QA duties. Essential Job Functions include those listed below.

Essential Job Functions

• Audits all active participant files to ensure all files are complete according to WestCare guidelines.
• Conduct quality assurance reviews of participant files.
• Attend staff meetings, training and in-service as assigned by supervisor and/or as required by the agency.
• Monitor the systems, procedures, and standards of the programs, informing the appropriate party when deviations occur.
• Develop concise and timely reports, as necessary.
• Ensure acquisition of necessary and accurate documentation prior to entering information into the data system.
• Managing the scheduling of all site visits for CBPs and annual quality assurance reviews and participant file reviews
• Follow up that providers are properly documenting the services for which they are billing WestCare.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies

• Experience working in case management, or similar experience, preferably in a social service setting is preferred.
• Excellent language and interpersonal skills.
• Superior organizational skills and attention to detail.
• Basic computer skills and good documentation skills.
• Must have the ability to pass a criminal history Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be sensitive to populations served.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
• Must be able to obtain and maintain CDCR Clearance.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

Education and/or Experience

• Experience working in case management, or similar experience, preferably in a social service setting is preferred.
• High School Diploma or equivalent is required.
• Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology, or a related field is preferred.

Licensure/Certification

Not applicable for this position.

Working Conditions

Work is performed primarily in an office setting located in a rehabilitation facility; and Regional travel is required.