Quality Assurance Specialist

Technology Next; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to support a U.S.-based medical practice. This full-time, work-from-home role involves answering patient calls, scheduling appointments, and delivering exceptional customer service. Ideal candidates will have experience in U.S. healthcare call centers or medical offices, showcasing excellent communication skills and strong computer proficiency. With flexible working hours and comprehensive training provided, this opportunity allows you to contribute to a reputable healthcare provider while enjoying the comfort of your home office.

Benefits

Work-from-home flexibility

Full training provided

Opportunity to work with a reputed U.S. healthcare provider

Qualifications

• 1+ year experience in U.S. healthcare call center or medical receptionist.
• Strong computer skills, including EMR software and scheduling tools.

Responsibilities

• Answer incoming phone calls from U.S. patients professionally.
• Schedule and confirm appointments using the medical practice’s system.
• Accurately enter and update patient information in EMR.

Skills

Call center

Microsoft Office

EMR systems

Medical Billing & Coding

Banking

Job description

• Work from home

Qualifications

• Call center
• Microsoft Office
• EMR systems
• Medical Billing & Coding
• Banking

Full job description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide exceptional customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have answered phone calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming phone calls from U.S. patients in a professional, courteous manner.
• Schedule, reschedule, and confirm appointments using the medical practice’s system.
• Accurately enter and update patient information in Electronic Medical Records (EMR).
• Assist callers with questions about services, insurance, billing, and clinic policies.
• Escalate urgent or emergency calls to the appropriate department.
• Perform administrative tasks as assigned by the practice.

Qualifications

• Minimum 1 year experience in U.S. healthcare call center, U.S. medical receptionist, or U.S. banking phone support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Must have a quiet home office setup and high-speed internet.

Preferred Backgrounds

• Medical BPO process (U.S. clients)
• Virtual assistant for U.S. clinics or hospitals
• U.S. insurance or banking customer support (call handling)
• Experience with Athenahealth, Kareo, or similar EMR platforms (preferred but not required)
• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Work-from-home flexibility
• Full training provided
• Opportunity to work with a reputed U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• US Healthcare: 1 year (Required)
• US banking Customer service: 1 year (Preferred)

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