Quality Assurance Specialist

Maximus; New York (NY); Remoto; USD 62.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K retirement savings with company-m

Paid time off and holidays

Employee assistance program (EAP)

Disability insurance

Descrizione del lavoro

Maximus is hiring a Quality Assurance Specialist to support the OPWDD program in New York. You will audit CAS assessments, ensure QA standards, and develop corrective actions while training assessors to uphold quality across the program.

The role emphasizes documentation, performance analysis, and collaboration with teams in a fast-paced environment, with remote work and travel for in-person training as needed.

Competenze

• 3+ years of QA experience required.
• Bachelor's degree or higher in Human Services fields.
• Experience with QA documentation and ISO standards is a plus.

Mansioni

• Perform ISO-based internal audits and QA observations.
• Develop and maintain QA reports and corrective action plans.
• Train staff and support QA initiatives across the CAS program.
• Create work instructions and QA documentation as needed.

Conoscenze

Quality Assurance

Auditing

Communication

Training staff

Formazione

Bachelor's degree in relevant field

Human Services degree

Strumenti

Microsoft 365

Descrizione del lavoro

Quality Assurance Specialist## General informationDateWednesday, November 4, 2026CityNew YorkStateNYCountryUnited StatesWorking timeFull-time## Description & RequirementsMaximus is currently hiring a **Quality Assurance Specialist**to support the New York State Office for People with Developmental Disabilities (OPWDD).Maximus conducts conflict-free assessments for adults who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Coordinated Assessment System (CAS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information that assists Care Coordination Organizations (CCO) in their person-centered care planning.As a **Quality Assurance Specialist**, you will help ensure quality and consistency across the CAS assessment program by conducting audits and internal observations, investigating complaints, developing work instructions, facilitating new hire and ad hoc training, and providing one-on-one quality assurance support to assessors. The ideal candidate will have experience working with the IDD population combined with quality assurance experience, strong written and verbal communication skills, and the ability to stay organized, adaptable, and effective in a fast-paced environment.***This is a remote position requiring occasional travel for in-person training, meetings, and other business needs as required.*****Why Maximus?**At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following: Work/Life Balance Support - Flexibility tailored to your needs! Competitive Compensation - Bonuses based on performance included! Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities: Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:- Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.- Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.- Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary.- Ensure that established performance standards, sampling and statistical process control procedures are followed.- Train staff for the purpose of achieving and maintaining Quality Assurance goals.- Coordinate and perform ISO based internal audits.- Develop and maintain reports based on audit findings.- Develop and implement corrective and preventive action plans based on audit findings.- Develop other routine and ad-hoc reports when necessary.- Develop updates and maintain quality manuals, and policies and procedures manuals.Minimum Requirements- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.- Bachelor’s degree or higher in a Human Services field- Minimum of 1 year of experience working with individuals with intellectual and developmental disabilities (IDD)- Minimum of 1 year of Quality Assurance (QA) experience- Proficiency with Microsoft 365, including Word, Excel, and Outlook**Preferred Requirements**- 3+ years of Quality Assurance experience- 3+ years of experience working with individuals with intellectual and developmental disabilities (IDD)- Quality Assurance experience within OPWDD programs or services- Experience with the Coordinated Assessment System (CAS) or OPWDD assessment processes- Experience conducting audits, quality reviews, or internal observations- Experience developing work instructions, procedures, or other QA documentation**Home Office Requirements**- Maximus provides company-issued computer equipment- Reliable high-speed internet service- Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity- Minimum 5 Mbps upload speedsEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 62,354.00**Maximum Salary**$ 70,000.00