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Maximus, Quality Assurance Coordinator (Remote in New York) - Application via WayUp
WayUp
New York (NY)
Remote
USD 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Quality Assurance Coordinator to support vital assessments for individuals with developmental disabilities. This remote role involves auditing calls, ensuring compliance, and providing training to new hires. The ideal candidate will possess a keen attention to detail and experience in quality assurance within behavioral health or social services. Join a company committed to a positive work environment and enjoy a comprehensive benefits package, including competitive compensation and professional development opportunities. If you're passionate about making a difference, this is the perfect opportunity for you.
Benefits
Qualifications
- Experience with CANS/CAS projects and quality assurance in health services.
- Strong attention to detail and ability to train staff effectively.
Responsibilities
- Audit calls to identify trends and ensure compliance.
- Provide training for new hires and conduct refresher sessions.
- Evaluate staff performance against project standards.
Skills
Education
Job description
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Description & Requirements
Maximus is currently hiring a Quality Assurance Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).
Maximus conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services.
As a Quality Assurance Coordinator , you will audit calls to identify trends, ensure compliance, and support overall service quality. You will also provide training for new hires and conduct refresher sessions to reinforce best practices. The ideal candidate has experience with CANS/CAS projects, a strong attention to detail, and a background in quality assurance or training within behavioral health or social services environments.
This is a fully remote position open to candidates in New York State or the surrounding region.
- Why Maximus?
Work/Life Balance Support
- Flexibility tailored to your needs!
- Bonuses based on performance included!
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Acknowledge and appreciate outstanding employee contributions.
- Invest in your ongoing education and development.
- Additional benefits and discounts exclusively for employees.
- Access a range of wellness programs and resources tailored to your needs.
Essential Duties and Responsibilities:
\- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
\- Assist with the development, design, and recommend strategies or activities intended to improve performance.
\- Assist with the development, analysis and distribution of project reports and performance indicators.
\- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
\- Conduct monitoring activities for quality assurance purposes.
\- Assist with monitoring performance and meeting contractual requirements.
\- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
\- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
\- Assist with staff training, as necessary.
\- Perform other duties as may be assigned by corporate management.
Minimum Requirements:
\- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
\- Previous experience working directly with individuals with intellectual and developmental disabilities (I/DD)
\- Experience in a management or quality assurance position in health or human services field
Preferred Requirements
\- Bachelor’s degree in business, education, computer science, statistics, health, social services, or related field
\- Experience working on Maximus CAS or CANS projects
\- Medicaid experience
Home Office Requirements
\- Maximus provides company-issued computer equipment
\- Reliable high-speed internet service
\- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
\- Minimum 5 Mpbs upload speeds
\#NYMC
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$21.00
Maximum Salary
$24.00
- Seniority levelEntry level
- Employment typeFull-time
- Job functionQuality Assurance
- IndustriesGovernment Administration
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