Quality Assurance Specialist

Austincc; Las Vegas, Northern (NV, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Career growth

Job summary

Tort Intake Professionals in Las Vegas is seeking a Quality Assurance Specialist to audit and refine client case profiles for accuracy and completeness. You’ll verify information, proofread notes, and ensure consistency for attorney review.

Ideal candidates have 2+ years in intake or QA roles, strong grammar, and the ability to handle sensitive case subjects with professionalism. This full-time role offers comprehensive benefits and steady weekend/evening coverage.

Qualifications

• 2+ years in intake, QA, auditing or related legal support.
• Available to work at least one weekend day or evenings.
• Experience navigating multiple CRM systems.
• Excellent command of grammar and punctuation.
• Ability to discuss delicate subjects with professionalism.

Responsibilities

• Review inbound transfers and call recordings to verify client information.
• Place outbound calls to retained clients to clarify information on sensitive cases.
• Ensure compliance with qualifying criteria and reword notes for clarity.
• Provide thorough responses to inquiries and maintain a professional team environment.
• Update information across multiple programs and spreadsheets with precision.
• Adapt to updates in case criteria and participate in department projects.

Skills

Attention to detail

Communication skills

Empathy

Note-taking

Typing speed

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM systems

Job description

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Quality Assurance Specialist - Las Vegas

Why Join Us?

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What you’ll do:

• Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy


• Place targeted outbound calls to retained clients regarding highly sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism.


• Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness


• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment


• Contribute to department projects when needed and meet individual objectives when assigned


• Thrive in a fast-paced environment and adapt to updates made to case criteria


• Update information throughout multiple programs and spreadsheets, with concise and surefire precision

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.


• 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field


• Must be available to work at least one weekend day or evenings as part of a set schedule.


• Proficiency in navigating multiple Customer Relationship Management (CRM) systems.


• Exceptional oral and written communication skills with strong command of grammar and punctuation


• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary


• Strong attention to detail — Having the ability to catch errors and mistakes on case files.


• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity.


• Excellent typing skills and adeptness in note-taking

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing


• Paid Time Off – Generous PTO to help you recharge


• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable

Schedule: Full-Time

Compensation: $23.00 Hourly

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.