Verification Specialist

Southwest Airlines; Honolulu (HI); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

Modern, comfortable office

Ergonomic sit/stand desks

Snacks and paid meals

Job summary

Southwest Airlines is seeking a Verification – Case Review Specialist to verify, organize, and update facts from prospective clients about their potential cases while delivering outstanding customer service.

Responsibilities include receiving call transfers, building storylines, and ensuring all case criteria are up to date, with a focus on detail and empathy for clients during conversations.

Qualifications

• Experience in verification or case review in legal, insurance, or disability claims.
• Strong, above-average computer skills (multiple monitors, multiple workspaces).
• Accurate typing and data entry while speaking with a live client.

Responsibilities

• Verify information with prospective clients transferred from intake representatives.
• Build a storyline and verify facts of cases.
• Provide high levels of customer service and answer intake-related questions.

Skills

Data entry

Typing accuracy

Computer literacy

Education

High school diploma or equivalent

Tools

Multiple monitors

Job description

Intake Desk provides exceptional call center intake services for some of the top attorneys across the country. The Verification – Case Review Specialist plays a critical role in our Case Review Department, responsible for verifying, organizing, and updating facts from prospective clients about their potential cases while delivering the highest level of customer service.

Job Responsibilities

• Be extremely detail-oriented.
• Stay up to date on all case criteria.
• Receive call transfers from intake representatives to verify information with potential clients.
• Build a storyline and verify facts regarding the situation.
• Be compassionate, empathetic, reassuring, and patient while talking to prospective clients.
• Organize follow‑up tasks for missing items.
• Provide high levels of customer service and answer customer service or intake‑related questions prospective clients may have.
• Make follow‑up calls for missing items or document retrieval.

Required Work Experience

• Experience in a highly detailed workflow such as verification, personal injury, workers’ comp, SSD/social security disability, insurance claims or mass‑tort legal experience.
• Strong, above‑average computer skills (multiple monitors, multiple workspaces).
• Accurate typing and data entry while speaking with a live client.

Compensation

• Pay Range: $40,000.00 to $80,000.00+ includes guaranteed hourly pay, overtime and bonuses.
• W2 paid weekly.

Benefits

• Health, dental & vision insurance
• Life insurance (company paid)
• First‑class work environment
• Cutting‑edge technology
• Ergonomic sit/stand desks
• Ergonomic executive‑style chairs
• Modern, comfortable office
• Quality workplace
• Ongoing training and support
• Fun perks such as massage guns, foot massagers, restaurant‑grade espresso machines, snacks, and paid meals

Work Location

On location – remote work is not available. Fort Lauderdale, FL 33309: Must reliably commute or relocate before starting work.

Job Type

Full‑time

Schedule

• Overtime
• Weekends as needed

Supplemental Pay Types

• Bonus opportunities

Ability to Commute / Relocate

Fort Lauderdale, FL 33309: Must reliably commute or plan to relocate before starting work.

Application Questions

• Do you have above average data entry and computer literacy?

Education

• High school diploma or equivalent (preferred)

Experience

• Data entry: 2 years (required)