Quality Assurance Specialist

Austin Community College; Phoenix (AZ); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Comprehensive Health Coverage

Paid Time Off

Fulfilling Career Path

Job summary

A mission-driven organization is hiring a Quality Assurance (QA) Specialist based in Phoenix, Arizona. The role focuses on auditing client case profiles for accuracy and completeness, ensuring compliance with legal standards. Successful candidates will have effective communication skills, attention to detail, and a background in related fields. Comprehensive health coverage and generous paid time off are included. Join a team that helps individuals navigate difficult moments in their lives.

Qualifications

• 2+ years of experience in intake, quality assurance, auditing, or related fields.
• Ability to work at least one weekend day or evenings.
• Competence in addressing sensitive subjects professionally.

Responsibilities

• Auditing and refining client case profiles for accuracy.
• Receiving live transfers and verifying client information.
• Providing responses to inquiries and fostering a positive team environment.

Skills

Oral and written communication skills

Attention to detail

Empathy

CRM systems navigation

Typing skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

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At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What you’ll do

• Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy
• Place targeted outbound calls to retained clients regarding highly sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism.
• Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness
• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment
• Contribute to department projects when needed and meet individual objectives when assigned
• Thrive in a fast-paced environment and adapt to updates made to case criteria
• Update information throughout multiple programs and spreadsheets, with concise and surefire precision

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field
• Must be available to work at least one weekend day or evenings as part of a set schedule.
• Proficiency in navigating multiple Customer Relationship Management (CRM) systems.
• Exceptional oral and written communication skills with strong command of grammar and punctuation
• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
• Strong attention to detail — Having the ability to catch errors and mistakes on case files.
• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity.
• Excellent typing skills and adeptness in note-taking

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable

Schedule: Full-Time

Compensation: $25.00 Hourly

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.